Sorry for the massive delay in getting back- have you been able to resolve this? Might be something best handled via our support team via email.
A replacement may be in order.
irishpat wrote:
Hey Jesse,
I am happy to say that I went ahead and purchased the newer g3, I also purchased the Joule-non-GPS and some sensors and a powercal, The powercal is working great, one of the sensors is working-the other one is not. The hub is working great, however, the Joule started acting up. I cam home from my first ride with it, and as I was coming in the door ot showed the low battery symbol, I said fine, I'll put in a new battery, I did that-it was still having the same issue, I pressed AC, i tried reset a/l bootloader, but it could not find the device. To top that off, it is now showing Memory full, I have it cleared, there are no rides on it. it is showing up in poweragent as having 25.5 hrs of rides, when I go in to download-there is nothing there, I thought maybe if I went in there it would give me the option to clear it that way, no ride showing up.
I cleared it from the Joule itself, but it still shows up on the screen as memory full.
I am very frustrated, I do appreciate the customer service ye offer, but to ring from Ireland, costs a lot and I was on to Jamie in Tech support for nearly 2 hours trying to locate files that were not importing into the new version of poweragent, he was able to get me sorted, but what am I gonna do about this Joule now? I have a race tomorrow and was hoping to use it.....I see there were a few other people with similar issues, were they able to sort it? I really don't want to be without a computer.
Jesse Bartholomew