Supersquid wrote:
Quote:
nevertheless, as i said, all those who've had to replace a failed bearing in this unit is free to post here, so we can get a sense for how widespread this problem really is.
They may not be reading this thread.
I haven't had bearing issues, and I certainly hope the issue isn't extensive because I own a Neo, but my 6 week old Neo 2T just died today. Garmin is sending me a new resistance unit, which I guess is everything but the freehub and legs. It seems like it would be easier to send me a whole new trainer. They called it a "serviced unit" so then I asked if it was refurbished and they said it is "believed to be new," whatever that means. So now I have to swap parts over to a new partial unit that may or may not be new, which is annoying when you buy the most expensive trainer on the market and it's less than 2 months old.
I was really liking the Neo and some of the features like downhill simulation and real road feel until it died today. Hopefully the replacement is rock solid.
This is why I never sold my KK road machine years ago. I think smart trainers are fun, but I don't trust them enough to own one without keeping a back up fluid trainer.
i have, or have had in the past year, 5 smart trainers. 2 x kickr (new kickr and kickr bike); neo bike, saris H2 and H3. and there's an elite direto that i just took out of the box. i can't opine about the direto... yet. but all the others have had a lot of use and abuse, and i haven't had any of them fail. the only problem i've had is that sometimes the H2 forgets how to pair. but actually solved that with a workaround.
i've had one problem with the kickr bike, and that is a dodgy firmware update. i'm investigating that now. mind, i try to get these trainers and bikes to fail. i'm hoping to find the weak link. if i could find it i'd report it to you. and, before you say something i'll regret, these people aren't a partner here. wahoo however is.
this isn't to say stuff fails to fail because i can't get it to fail, yours obviously did, and i can see why you're lasered on it, because you're personally affected and right now. i just don't like to assume otherwise honorable and august brands are lying. i'd rather take them at their word and let them hang themselves if they deserve hanging.
as to tacx users who "may not be reading this thread," i guess i have to chuckle about all the brands - those much smaller than tacx - that've had dozens or even hundreds of posts placed here when the company or the product fails to produce. those who've got chapped hides about a brand or a product have never struck me as having a hard time finding the appropriate thread on this forum on which to lodge their complaint.
Dan Empfield
aka Slowman