...and Brian, I'm planning on buying a new set of wheels this weekend. They can either be from you with a credit for these defective wheels (of course I will ship them back) or from someone else.

I stick to my original thoughts on the whole deal, but thanks for the email information. I think there is a bit of communication issue between Brian and yourself. I dont think you neccessarily understand bike equipment very well, but not everyone does. I'd THOROUGHLY suggest you stick to a local retailer and buy everything you need from them from now on, that way you can handle all your issues with them, and they can lay out exactly how something should be, the specs, how it works, etc. Everything would be brand new and you could rant and rave to them in person.

Are you saying that Brian never contacted you back like he said in the other post? Did he never try to remedy the situation with you?....Basically are you calling him an outright liar? I have a hard time believing he would go through the trouble of posting that he has reached out to you and to contact him via email if he were just ignoring everything.

The bolded message above makes no sense. you say they are either true or broken yet you say they are true....so they arent broken as you have claimed?

As i suggested before, check the set of the bearings and end caps. These type of wheels are notoriously finicky and everything needs to be set perfectly for them to run as close to perfect a possible. I know you aid they were never round, but what information do you have that confirms/supports that?

It wasnt Brian that made you buy the wheels in fubruary, and you knew about the 30 days when you purchased them. You chose to buy wheels at a time when you wouldnt be riding them or have a good chance of riding them outside. I understand being upset about a possibly not round wheel, but you should be kicking yourself for the buying in Feb, not Brian. Also, as many of us have suggested try to remedy things with him instead of all your effort you're putting into bashing him. We all know you're trying to get away with an over 120day return and that he has claimed he has been trying to work/contact you. You can continue to bah away but it isnt helping your case or driving business away from him, if anything its hurting you.

Edit: I'll pay you $125 shipped for your wonky front wheel. When I have it running well within a short while after getting it you can buy it back at $125 + shipping. If I cant, then I have the wheel and you only need to get a front, which maybe you can work out with Brian if you're nice and try contacting him.

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My son it's time you grew a pair, while we all understand you have a complaint, we also understand Brian has tried to contact you, we further understand you bought the wheels in Feb. . . . in Chicago . . . in the winter . . . . is it fair to think you might know there is snow in Feb. . . . . in Chicago . . . . . in the winter ? Knowing the road conditions suck, do ya think an informed Consumer might have requested an extended evaluation, 60 or 90 days maybe ? ? ? Common take some responsibility Gooddog. The negativity is only going to eat you up and quite frankly we're sick of hearing about it . . .
I think wiRIDEfast has given you an excellent option, that is unless this silliness is turning into a game for you . . . . Sit boy . . . Sit boy . . . Good dog Ubbo (tag line from an old TV program . . . sorry could not resist. Deal with it and move on . . . . sheesh !

That part speaks volumes towards the fact that you knew you were buying used equipment. Who buys wheels in the dead of winter in the Midwest, knowing full well they have a 30 day return period and can not ride the wheels.

You also say that tri-spokes are either "true" or "broken", are you saying Specialized originally sold these wheels as "broken"? Somehow these wheels ended up out of round". For all Brian or anyone else reading this knows, you hit a huge pothole when you were finally able to get out and ride them and bent them yourself, well after his money back 30 days.

You also may be skirting the line at Liable and Slander with these threads and video you posted on Youtube.

If Brian did try to contact me, can he share the email or PM?

If not, then I have to stick to my version of the story. Call him a liar? I have not done so, I've only presented the facts.

I clearly offered to buy another set from him and expected this to be a reasonable solution.

Do you think this is unreasonable?

What you mean is, I should be kicking myself for trusting the seller to deliver what was promised. You don't blame the customer for not "catching you" fast enough.

Would you blame Brian if I sent him a bad check if he didn't cash it fast enough? Would you think I was then justified in sending a bad check?

Of course not...

Your selective reading speaks volumes about you.

You skipped right over the part where I stated WHY I was "taking the chance"... So let me help you:

"based upon your word of good quality.

Do you understand what that means?

No, I'm saying that the wheels do not have spokes and do go out of true left to right. There is no adjustment so they are either true or you broke them. There is no inbetween.

That was one of the reasons I expected a race wheel I could actually use to race versus a front wheel better used to mix paint with excessive vibration.

June 28th I posted this in Brian's classified thread because I coul not get through using phone, email, web forms, or slowtwitch pm.

Hey guys... I bought a specialized wheel set from you and I have not received any replies via phone or email since I contacted you to let you know you sold me a defective front wheel.

Now there are certainly a 100 valid reasons for communication failing so I'm giving you the benefit of the doubt but I would really like to hear from you asap.

I would like to work something out that is acceptable to all but right now my front end is riding like a pogo stick from that out of round wheel you sold me. And since there is no way to adjust this, I simply have no options.

I've been reading this post for a while and will now add my input. Regardless of the "trueness" of the wheels you bought, your complaint arose later than the 30 day warranty therefore Brian is under zero obligation to help you out. Those are just the facts and you can't really argue with that.

In regards to Brian not getting back to you as you say. If this is true that would be pretty dick of him and you have every right to be pissed off. What I will say is that seems wildly out of character for Brian. I have done some business with Brian in the past and while if I'm honest he doesn't always respond back in the same time frame as I do and would like, I cannot imagine him straight up ignoring you.

While this seems to have become rather toxic I would recommend you stop trying to defend yourself on here and take up your problem with Brian. If I really wanted to get through to someone I would be calling every fifteen minutes until my point got across. Also, in agreement with another member on here, you're well within the limits of Brian suing you for slander and liable as he does a lot of his business on here. Just giving advice, I've no dog in the fight.

okay... I admit I do not know the whole situation and no one on here will as we are not part of the transaction. What I do know is that I have bought five sets of wheels and other random items from Brian over the past three years and all has been great. When there was a mix-up on a spacer situation on a crank or a shipping label etc he responded immediately even though I was not asking for a fix. From my standpoint he is a stand up guy and runs a great business.

What is not cool is starting 3+ threads and a you tube video on the issue with really slanderous remarks on Brian personally. Maybe his company made a mistake and the wheel was out of true (and yes trueness means both side to side and not round- both can be adjusted by spoke tension) but you rode the wheels on crappy roads that may have caused it several months past his guarantee- who knows! You can also easily check if wheels are true and if they are round without riding them really easily- I do it on every wheel I buy before I ride them.

You have several people on here you calling you out on this and you wont stop... I hope you realize that no one is taking you serious at this point...

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Andy Mullen
Team Zoot

Holy duck, dive, dodge Batman. Care to address well...anything, at all?

Please dont put words into my mouth. I asked if you were calling him a liar, not claiming you were. Brian hasnt responded to this thread, maybe if he chooses to he will provide the emails or methods/timeframes of contact. Not that I dont trust you, but copying and pasting text from email doesnt mean it is the actual email. Its pretty easy to omit freely and change wording or responses as you see fit.

I dont think it is unreasonable to suggest swapping wheels, but it is pretty unreasonable to 1) expect special consideration and treatment due to YOUR order timeframe and climate/weather issues. 2) expect something to be done over 120days later. 3) claim he sell junk, make numerous postings, and a video calling him out and yet still expect the outcome that you want.

You do know that Brian posted publicly about working with you on a solution in another thread right?

No, I do not mean you should be kicking yourself for trusting him, you should be kicking yourself for buying wheels in february that have a 30 day return policy when you knew that there would be no way you could ride them in that timeframe. By purchasing them you were apparently expecting special consideration should there be any issues. At least take some responsibility, you are PART of the problem/issue.

Your bad check reference isnt remotely similar.

To me something about this case is just off. The timeframe, your explanation of events, the wheel in itself causing such a poor ride, Brian replying to ALL the other customers on here that had any issue but not you, and you not getting any sort of correspondence for 4 months after the purchase. None of that adds up to me, but it could just be me.

My offer still stands, but otherwise if you actually want to remedy the situation be the bigger man in this case. Not saying you did anything wrong (aside from some rather harsh vebage and connotation here and there) but APOLOGIZE to him, take some of the fault somehow, be willing to take a lesser credit (due to your extended "holding/rental of the wheels) towards other wheels. Offer to remove the post and video if he'll give you credit for the wheels (be nice, dont to it all blackmail/ransom-ish).

....or go guerrilla and just send the wheels back to him (with insurance and signature) ball would be in his court then, but I have a hard time believing he wouldnt credit or refund you in some way.

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You deserve nothing.. 30 day warranty should stand. 4 months. Let me buy something from you. Tons of people have bought stuff from bri. He was willing to ship me a bike to make sure it fit my girlfriend. Grow up and realize st doesn't care about your negative shit. You haven't slandered his name you have ruined yours. If you had made this argument within 30 days I'm sure you would have gotten a better response.

If I were Brian I wouldn't give you shit.

How do you adjust a carbon trispoke wheel? Good luck.

The buyer should have mounted the wheel right away and noticed the hop and complained. But if I was the seller, I would be posting publicly in this thread that the buyer is welcome to return the wheel for a refund. Sure, it is well past the 30 days, but in the interest of good publicity...

I have never purchased from the seller and have no dog in the fight, but after reading this, I would have to be a bit wary. He said the wheels were true and it appears that they are not.

apparently nothing could have possibly happened in the buyers 120day ownership/free rental period.

You find some funny info when googling the youtubers name, interesting character complaining about the bad deal.

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I know a tri spoke cannot be adjusted- the Op was just stating earlier the wheel was true and not round or something so I was noting that trueness also affects roundness to highlight that if a pothole or something is hit hard enough a wheel can go out of true or roundness as well.

We don't know the back story- maybe MBS sold a good wheel and the OP damaged it months later or maybe MBS sold a bad wheel. We don't know everything. Maybe MBS reached out and the OP wasn't happy so he is not dropping it. Again we don't know. mBS may just be taking the high road instead of calling the OP out on something publicly. I mean if everyone that buys from MBS complains about a product 6 months later after using it and possibly damaging it and wants a refund they would be out of business. Again, we don't know the situation here. Whatever the issue its not cool to post things like this about any company like this. I can see if being different if the wheel came noticably broken when it arrive and he was within the 30 days and MBS said take a hike but that is not the case here.

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Andy Mullen
Team Zoot

i've been pulling some punches...

Goobdog, was the trispoke front so out of whack that it didnt work well at Pleasent Prairie? i noticed you used it (the set actually) for the race.
http://www.focalflamestore.com/Triathlon/2015-Pleasant-Prairie-Tri/Bike-On-Course-Assigned/i-fn9XJwj/A

It certainly must have been good enough that you chose those wheels over others that day.

Guess free rental might have been right.

There's more...

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Oh snap :)

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Andy Mullen
Team Zoot

It appears that you actually did just that, RACED with them on June 21st!

I suppose I took that out of context also.

Good point. https://www.bing.com/...0currency%20exchange

Could be a different guy, of course, common name...

Not when you match the youtube pic profile pic to the twitter, offers, listings, and business. I grabbed a kernel of info and gave it to some good hounds, they do VERY good work and specialize in info. intranet, internet, doesnt matter they'll just about find it if its not hard paper copy.

you saw he raced the wheels right?

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I love idiots on the Internet.

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"One Line Robert"

Middle aged white guys all look the same.

It was just a 40 minute bike leg, bumpy aero wheels are probably better than whatever his old wheels are.

I honestly just came across this thread now after it was linked in the MBS Sales thread. We will stand behind the following statements:

1. MBS backs everything sold.
2. This customer was contacted on several occasions via PM and email.
3. We have never received a phone call from him. For the record... 443.609.1090... email brichards@mybikeshop.com
4. We have taken back road and tri frames that customers compromised within the 30 days. Not our fault for the issues, but it's 30 days "no questions asked". Period. We stand behind our products, and we would have no reason to skate around one tri-spoke wheel when we've swallowed the loss of complete bikes.
5. We essentially work 24/7. It would be a challenge not to be able to figure out a way to get in touch with us. Email, phone, and a physical address are all on the website.

All this being said, we would still be happy to discuss the issues pertaining to the wheel with the customer. Resolving issues with a disappointed and unhappy customer, and the actions by the company taken therein, speaks far more to the character and integrity of the company than all the successful transactions combined.

Thanks to everyone for the comments, support, and feedback.

brian

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more bikes and gear available at:

http://www.mybikeshop.com
sales@mybikeshop.com

And there you have it, continued customer service well past the point where there even should/need be. Goobdog, i think you may need to make a public apology here and elsewhere.

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Can't beat that...

How did this ultimately get resolved?? Or has it?