Thanks for the reply, will checkout the other service too.

Good morning Fredly,

I'm in process of building up the frameset. I inventoried all parts and came up short on 3 items that are referenced in the assembly manual:

1. Fork Insert (just the non drive side)
2. Front brake cable grommet
3. Top tube cable grommet

Of the 3 it appears the top tube grommet is not necessary (redesign after manual was published)? I'm not sure about the other 2. Can you advise? Thanks-

let me know what you find out ;)

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S�rgio Marques
When it hurts is when it feels good ;-)
Sergio-Marques.com

Ouch! Sorry about that!

The front brake cable grommet is no longer used. This was actually a running change on the first generation frames. We found they could come loose over time, and that's not a great location to have something come loose. The manual should have been updated, but... well, I guess it wasn't!

Top Tube cable grommet isn't necessary/is an optional install part but should have been included, unless this changed after I left.

Obviously, fork insert is necessary!

Please contact Diamondback Warranty service directly at this link and submit a support ticket. They should take care of you quickly. Please let me know how that goes!

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Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/

Andean3 looks great and pairing the components. Where is the AXS BlipBox for the aerobars hidden? Thanks.

I honestly don't know what Diamondback wound up doing with the blipbox. We were still working on the final wiring schematics when I left the company. Maybe someone who has received one of the production models can chime in?

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Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/

Hi - I think that I am having a similar problem. I called a mobile bike mechanic to help me build my new Andean 3. Assembly at the factory placed the blip box in the fork tube (?) instead of in the top box where it should be. The blip box is not accessible and the bike is not operable. You can't reach it in any way.

The mechanic spent 30 minutes on hold with Diamondback, then finally spoke to the sales manager who didn't want to help and told him he's SOL. He said he knew nothing about this bike at all.

I just spent a couple of hundred dollars for nothing (and I just lost my job) so I am really sad and upset.
Is there any way to fix this ??? Or do I have to just send it back????


Thanks

The mobile mechanic couldn’t disassemble to retrieve the box? I assume thats possible?

I just received my Andean 3 and am in the process of putting it together. The blipbox on mine is located just under the bento box inside the frame. If you remove the bento (3 screws) just behind (towards the seat) the aero bar stem, mine was in there connected to the blips. Hope that helps.

Looks like the top tube storage box has only one screw at the saddle end and then clips in at the stem end. Not sure how much force to use to unclip from the storage tray underneath.

Sorry to hear you're having problems! Please contact me via PM. I'd like to get details of your mechanic's call to Diamondback; the incorrect data about the blip location isn't the only thing that sounds off about that story, and I'd like to get to the bottom of it. If he was actually told that he's "SOL" it's obviously something that needs to be addressed!


The blip box is not in the fork tube. I'm not sure where your mechanic got the idea that it was, yikes.
As mentioned down thread, the blip box is located inside the frame adjacent to the bento box. You can see how that area is accessed on page 22 of this link.

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Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/

That's correct, there's a screw on the stern end, and the bow end clips in place. It's a little bit fiddly, but it doesn't take much force to release it. Just need to make sure to unscrew the stern end first!

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Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/

He was afraid to break the blip box. I called Diamondback and they seemed to be confused by this as well. OH well, I'll get it somehow! Not giving up, but am annoyed.

I have no idea what this means or if this is even possible. Are you sure this a correct statement?

It is not.

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Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/

Awesome. I sent this to the mechanic to see if he'll come back. Not giving up on this bike!!!!
Thanks for your help! I need to learn how to do more on my own!!!!!!

I suggest that you get a new mechanic.

Just wanted to let you know that I hadn't forgotten about you/this question. I just heard from Diamondback today, and they're getting me the full build spec breakouts on Monday, so I should be able to answer this then. The answer should be yes, but I want to be absolutely sure.

.

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Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/

The wheelset is definitely tubeless. I checked the Andean 3 wheelset that came with my bike. Ironically, I don’t think the Conti 5000 tires installed on the wheels are tubeless. So, measures will need to be factored to convert to tubeless.

For the non US customers, it's good to know that Diamondback doesn't accept a creditcard or Paypal account that's registered outside the US.
So unfortunately no Andean for me.

This is my first Di2, so I might be using the wrong terms.

My Andean 2 does not have a blipbox, but the junction box does not appear to be connected to both the shifters and remote satellite shifters. The two single button remote satellite and battery are taking up 3 of the 4 plugs for the junction box, which is why I'm assuming the factory did not plug in the two other shifters?



Should there be a Shimano EW-JC130 cable somewhere in my box? I can't find that on the diagram. I've looked at pages 61 and 62 of this enough to see it in my sleep.
https://d2mu23b7itlpss.cloudfront.net/...ocument%20091317.pdf

"Ironically, I don’t think the Conti 5000 tires installed on the wheels are tubeless"


Why do you think that?

Because they don't have the "TL" designation on them. And they look exactly like the 5000 (non-tubeless) tires I bought over the Winter.

I took mine apart and took pictures. Hopefully I attached correctly.
There are two junctions, with one wired into the other.

You are awesome. I found my missing unconnected 2nd box behind the wires. Crisis avoided.