Kay Serrar wrote:
getcereal wrote:
Kay Serrar wrote:
I think the answer is somewhere in the middle. So if someone says they're waiting for a friend then let them wait a reasonable time. If no friend arrives and they refuse to buy any products, then ask them to leave. Call police as a last resort. Apply policies uniformly.
Pretty subjective. What is a reasonable time and what if they also want to use the bathroom?
of course it's subjective. Every situation is different in some way. The use of reasonableness is used all the time in law. No reason a Starbucks manager can't do the same.
If they want to use the bathroom while they wait for a friend, fine, as long as you think their story is reasonable and they haven't waited an unreasonable time without buying anything. If the same person comes in every day to use the bathroom and never buys anything, that's unreasonable.
Well in this case, the supervisor used her professional/reasonable judgement) followed the rules and was fired for it. The two who in my opinion were being very unreasonable!
From what I heard they-
Wanted to use the rest room, but were told 'no the restrooms are paying customers'. - Seems reasonable, they could of easily bought a cup of coffee for the privilege.
Then they sat down at a table, and once again were told the tables are for paying customers, - Makes sense
They stayed there for 15 mins and then police arrived.- That is a long time to hold up a valuable table that paying customers can't use.
The police asked them 3 times to leave, they refused, - Those are combative stubborn people.
They were then arrested, - What choice did the cops have, should they just let assholes take over where ever they feel.
Later to be released with no charges pressed by Starbucks
Now the women who made the her professional/subjective decisions no longer has a job.
.