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Ive been a customer of both. Tririg is better now at responding now, but they have a history of terrible to nonexistent communications too. And their communications are often filled with vitriol. Tririg is certainly not as bad as LTP but the comparison isnâ€™t unfair.
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: Mar 16, 19 11:04
My experience with Tririg tells me they are a stand-up company. I donâ€™t suspect Nick minds thoughtful criticism where they have fallen short. Itâ€™s a small company with great, well-designed products. Supply chain and logistics are difficult to do well with, consistently, even for the biggest companies. Thatâ€™s not to excuse delays. Itâ€™s just a recognition that where it might demand a critique of delivery capability, it doesnâ€™t warrant a blanket â€śthis company sucksâ€ť or â€ścanâ€™t deliverâ€ť. Here, that is out-of-character with the experiences of most customers, me included.
Speaking ONLY for myself, Iâ€™m far more willing to tolerate delays, even if they impact my personal plans. Yes, itâ€™s frustrating. But if I wanted something immediately, I would not be looking to small companies. Iâ€™d stick to products from Trek, Specialized or the like if Iâ€™m so averse to delivery issues.
I agree re: delays...far more tolerable from a small company like Tririg.