Have a cracked chain stay...
Bike was damaged on the way to Oceanside. Domestic flight. At LAX, I watched from the plane as the baggage handler threw the bike bag from the conveyor onto the trolley. I started taking pics and filming as he loaded/unloaded big boxes on top of my horizontal bike box (EVOC).
Had a bike shop verify that the chain stay was cracked.
Filled out the required forms with Alaska, got a response back that they aren't responsible and to check their Contact of Carriage... "Alaska is not liable for damage to the items specified below when carried as Checked Baggage." [ bike specified in the area "below" this line].
Wild that the airline can just say "we aren't responsible for this type of item". I booked the flight on a (very basic) credit card and have renters insurance.
Any ideas on how to move forward?
Bike was damaged on the way to Oceanside. Domestic flight. At LAX, I watched from the plane as the baggage handler threw the bike bag from the conveyor onto the trolley. I started taking pics and filming as he loaded/unloaded big boxes on top of my horizontal bike box (EVOC).
Had a bike shop verify that the chain stay was cracked.
Filled out the required forms with Alaska, got a response back that they aren't responsible and to check their Contact of Carriage... "Alaska is not liable for damage to the items specified below when carried as Checked Baggage." [ bike specified in the area "below" this line].
Wild that the airline can just say "we aren't responsible for this type of item". I booked the flight on a (very basic) credit card and have renters insurance.
Any ideas on how to move forward?