Anyone have a lead on how I can escalate issues with Specialized?
Short version: I crashed during a race at 48kph, went off the road and down a ditch. Was surprisingly ok, but my Venge was broken, the handlebars were broken and my Di2 shifters were broken.
The shop in Malaysia where I bought the bike is no longer a Specialized dealer but sells Trek. They put me in touch with someone else. Weeks went by and nothing happened. I even wrote to Spesh directly and got a reply after 3 weeks saying "someone will contact me". Nearly 10 days later, no one has.
2.5 months later, my crash replacement frame hasnt been registered. I havent been told whether they even have a Venge frameset for me and if they do, what color it will be and how much it will cost. I was expecting a sizeable delay in getting my crash replacement frame - that's part and parcel of things right now. But i was NOT expecting a 2.5 month (and counting) delay.
It's annoying AF. I am not even asking for a new frameset to be expedited - all I want is that they just give me the goddamn info so i can make up my mind and either get the replacement frame or get something else. And after 2.5 months, they cant even do this.
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Those who are slower than me suck.
Those who are faster than me dope
Short version: I crashed during a race at 48kph, went off the road and down a ditch. Was surprisingly ok, but my Venge was broken, the handlebars were broken and my Di2 shifters were broken.
The shop in Malaysia where I bought the bike is no longer a Specialized dealer but sells Trek. They put me in touch with someone else. Weeks went by and nothing happened. I even wrote to Spesh directly and got a reply after 3 weeks saying "someone will contact me". Nearly 10 days later, no one has.
2.5 months later, my crash replacement frame hasnt been registered. I havent been told whether they even have a Venge frameset for me and if they do, what color it will be and how much it will cost. I was expecting a sizeable delay in getting my crash replacement frame - that's part and parcel of things right now. But i was NOT expecting a 2.5 month (and counting) delay.
It's annoying AF. I am not even asking for a new frameset to be expedited - all I want is that they just give me the goddamn info so i can make up my mind and either get the replacement frame or get something else. And after 2.5 months, they cant even do this.
--
Those who are slower than me suck.
Those who are faster than me dope