Chat with Comcast (stop reading now unless you have an ice pick handy to gouge out your eyes):
7 months. 7 months we've been dealing with lack of ANY type of response by Comcast/Xfinity in burying our cable. 8 (as of this evening) no-shows from their techs. Wife has now been hung up on 3 days in a row b/c she refuses to wait for a supervisor callback (that NEVER comes). I spent 2 hours today on hold/listening to supervisors promise me they were handling this.....and again, no callback, no-show on techs (even expedited (one supervisor told me today he was talking with the tech who was driving to our house as we spoke)).
Backstory--next door construction cut our buried line last August. Xfinity was pretty quick (2-3 days) to come out & drop the line on the ground. But now it is literally 7 months later & they can't get this cable buried. About to share all on social media
MICHAEL OPDAHL 8:13:40 PM
You are now chatting with Raymund John
Hello, Michael!
Raymund John 8:13:54 PM
No pleasentries. Just fix the mess your idiotic company has created. 1381 Echo Lane, Bloomfield HIlls MI 48302. 7 months & no cable buried.
MICHAEL OPDAHL 8:14:35 PM
Thank you.
Raymund John 8:14:48 PM
One moment please as I pull up and review your account.
Raymund John 8:14:59 PM
waiting.
MICHAEL OPDAHL 8:16:29 PM
spent a few hours today waiting on your company
MICHAEL OPDAHL 8:16:45 PM
It appears that you have been scheduled for a Special Request Order. This is for burying the cable line. I will double check the date for you.
Raymund John 8:18:12 PM
7 times we've been scheduled for such an order. 7 times no-show, including tonight. Who can you elevate this to within your company that can actually get something done? I've been lied to for MONTHS buy your "supervisors".
MICHAEL OPDAHL 8:19:43 PM
Michael, it has been scheduled on 17th of May anytime between 8 AM to 8 PM.
Raymund John 8:19:52 PM
NO. That is unacceptable. We put this request in back in September & repeated no-shows. this is a hazard in our yard & your company is responsible for getting it fixed.
MICHAEL OPDAHL 8:20:51 PM
Please elevate this to your supervisor. And then he will need to do the same. And then his. 7 months of wasting our time. I'm done waiting/being lied to by your awful company.
MICHAEL OPDAHL 8:21:48 PM
I truly understand that this needs to be done as soon as possible since this is for safety purposes. If there is an available sooner schedule, you will receive informational updates. However, since the one that was schedule to you is the soonest date, it would be the setup date for now or visit at one of our Local Office to check if we have available technicians for you.
Raymund John 8:25:27 PM
No. Please get me your supervisor.
MICHAEL OPDAHL 8:26:04 PM
Your local offices are useless.
MICHAEL OPDAHL 8:26:17 PM
It was already the supervisor who setup the appointment for you. May I know the reason why you would like to contact for a supervisor again?
Raymund John 8:28:17 PM
BECAUSE THE APPOINTMENT WAS SUPPOSED TO BE LAST WEEK. AND THEN YESTERDAY. BOTH NO SHOWS. AND THEN A "SUPERVISOR" SAID THEY WOULD BE OUT TODAY (THAT WAS THIS EVENING WHICH WAS TOTALLY A LIE).
MICHAEL OPDAHL 8:30:23 PM
7 MONTHS OF THIS BS!
MICHAEL OPDAHL 8:30:29 PM
I am sorry to know that, Michael. It is also showing here that there is a tech no show report. Do not worry, let me request for sooner schedule or atleast create a ticket that someone will contact you for sooner available date.
Raymund John 8:33:30 PM
I have been told the above almost a dozen times and NOTHING EVER HAPPENS. Why is your company so horrible about customer service?
MICHAEL OPDAHL 8:35:02 PM
I truly understand to where you are coming from, Michael. Just to add relevant details, confirm to me where is the line located that needs to be buried? Example: Line is running from south west corner of yard to right side of house.
Raymund John 8:38:09 PM
Line is running from western-most telephone pole to MPOE in middle of our house. 1 acre run...about 300 yards.
MICHAEL OPDAHL 8:40:09 PM
Thanks a lot!
Raymund John 8:40:22 PM
I fail to see how this is relevant. Please escalate.
MICHAEL OPDAHL 8:40:45 PM
That is what I am doing now. Give me your best call back number.
Raymund John 8:41:13 PM
Michael, are you still there?
Raymund John 8:43:14 PM
248.292.9532
MICHAEL OPDAHL 8:44:27 PM
The browser is unable to connect to the chat server. Some messages may not have been delivered and you will not be able to send or receive new messages.
You are now reconnected with Raymund John
Public wifi issues
MICHAEL OPDAHL 8:45:43 PM
Your ticket number 04-89-11-267 has been submitted
Raymund John 8:46:57 PM
This ticket addresses for burying the cable line and get you updated for sooner schedule.
Raymund John 8:47:32 PM
One of our team members will contact you about this issue by:
Friday April 19, 11: 49 PM
Raymund John 8:47:44 PM
We estimate that this issue will be resolved by:
Tuesday April 30, 11: 45 PM
Raymund John 8:47:52 PM
We appreciate your patience as we work to resolve this issue ASAP/
Raymund John 8:48:38 PM
No, they won't. I've been promised this for MONTHS. And nothing ever happens. Just more lies.
MICHAEL OPDAHL 8:51:04 PM
BTW, I've copied this to my family's facebook feed. Along with all the other lies your company continues to tell. If I cost your company 1 or 1000 new subscribers it will be worth it.

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"There are two novels that can change a bookish fourteen-year old's life: The Lord of the Rings and Atlas Shrugged. One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world. The other, of course, involves orcs." John Rogers

What is the service that they are providing you?

I’m not really understanding your cable burying issue.

Are you saying you have a cable line just on the ground going to your house?

Does it go to just your house?

Is this a cable that would be difficult to bury yourself?

What does this cable do?

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Civilize the mind, but make savage the body.

- Chinese proverb

Your basic orange coaxial cable, running 300 linear yards across our yard, under a couple of sidewalks & a gas line. Could I do it myself? Sort of like appendix surgery, I'm sure I could, but why would I?

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____________
"There are two novels that can change a bookish fourteen-year old's life: The Lord of the Rings and Atlas Shrugged. One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world. The other, of course, involves orcs." John Rogers

this is for cable tv?

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Civilize the mind, but make savage the body.

- Chinese proverb

Some shoot guns to relieve stress. Some beat their wives. Some chase waves. There is a certain pick-at-the-open-wound pleasure to be had in dealing with Comcast personnel:

Raymund already explained to me the situation, First I would like to apologize for the inconvenience this had caused you, I know we should have taken care of this one as soon as possible, I was actually working with him a while ago so we can get you an update for the work needed to be done.
Ronitt Art 9:16:02 PM
Words. More words from your company & 7 months later still nothing done. Question, are you going to lie to me the same as everyone in your company seems trained to?
MICHAEL OPDAHL 9:17:50 PM
One of our team members will contact you about this issue by: Friday April 19, 11: 49 PM . Please keep your line open. I know this had been a huge inconvenience, I can waive the $49.99 charge for your internet for the next month.
Ronitt Art 9:18:05 PM
I apologize if you feel that way Sir. I do have the confirmation and the ticket number for the follow up request regarding the work.
Ronitt Art 9:18:32 PM
No, no they won't. How do I know? BECAUSE I'VE HEARD THE SAME LIES FROM OTHER "SUPERVISORS" FOR MONTHS!
MICHAEL OPDAHL 9:18:37 PM
What is your name, employee ID #, and direct dial # so when what you are promising again doesn't come to fruition I can escalate to your boss? Or just save us both the trouble & do so now.
MICHAEL OPDAHL 9:19:54 PM
They will be contacting you Michael, I will make sure of it, I understand why you are skeptical of the things we are telling you here, We can't blame you for that one. My name is Ronitt Art, I won't be able to provide my Employee ID # and direct Dial number for Security purposes, but we do keep a copy of every transaction here via chat, the Chat ID number is : 16558957. Any agent you will talk to in the future will be able to check this conversation.
Ronitt Art 9:22:17 PM
Which = zero action. I have multiple Chat ID #s. Multiple service ticket #s. All the same outcome. NOTHING. And then "so sorry, let me see what I can do". And more nothing.
MICHAEL OPDAHL 9:25:34 PM
Please escalate this to someone in your horrible company that can actually get something done. Because after 10-20 absolute useless "supervisors", I want to deal with someone accountable who can actually accomplish something. That isn't you.
MICHAEL OPDAHL 9:26:45 PM
We already did Sir. I apologize if this had taken a very long time already. The ticket we provided as reference is already for a follow up of the previous Drop Bury Inquiries you had. I can see your chat here from December 3, 2018 that this actually goes back to November. Our Dispatch Team responded to us already with the date and time that they will contact you.
Ronitt Art 9:29:28 PM
Well thank you for confirming that this has been a cluster-f since November, when we had to escalate it b/c the September/October missed appointments were par for the course for Comcast. So what is different this time? Shall I plan a birthday party for that lonely orange line in our yard? Because when Incompetence Incorporated misses the May appointment, per usual, we'll be looking at another 3-4 months of dealing with the WORST COMPANY IN THE WORLD.
MICHAEL OPDAHL 9:32:03 PM
Put me on the line with someone who can actually get something done. Because that is obviously not you. I've heard ALL of this before.
MICHAEL OPDAHL 9:33:04 PM

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____________
"There are two novels that can change a bookish fourteen-year old's life: The Lord of the Rings and Atlas Shrugged. One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world. The other, of course, involves orcs." John Rogers

Either you are my neighbor or you are not alone.

Dude, he obviously doesn't own a goddam shovel

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RayGovett
Hughson CA
Be Prepared-- Strike Swiftly -- Who Dares Wins- Without warning-"it will be hard. I can do it"

Sorry, man.

I’m just having a difficult time comprehending leaving a cable that should be underground running across my yard for 7 months. I’m not saying I’d bury the cable myself (and 300 yards? That’s a big fucking piece of property) but I certainly would not have a cable that is supposed to underground running across my yard for 7 months unless that cable did something really really really important.

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Civilize the mind, but make savage the body.

- Chinese proverb

I am the only Supervisor here on shift Michael,and I assure you we already did what can be done here on our end, Our best option for now is to wait for the call from our Dispatch team regarding the update.
Ronitt Art 9:34:24 PM
In other words, you have the authority to give me a month's free service, for 7 months of complete personal aggravation, but are actually unable to solve my problem?
MICHAEL OPDAHL 9:37:46 PM
We did take the first step to solving your problem here, We escalated this already so we can get you a call back for the update. I apologize if I won't be able to connect you with anyone from the Dispatch/Maintenance team that are assigned to this work. But I assure you they will contact you on the 19th. I do have the ticket here with me already and the details.
Ronitt Art 9:40:19 PM
Well since about 6 social media sites are going to be following this "progress", it should be entertaining at the least. And you haven't solved anything; you've kicked-the-can out of your department because your horrifically bad company has trained you to deflect, deflect, deflect....but accomplish nothing. Thank you for trying--I realize you are only going what your pinhead bosses told you to, but you might want to reconsider a career choice where you are personally unable to solve the simplest of problems due to Corporate decisions.
MICHAEL OPDAHL 9:44:46 PM
You are now chatting with Raymund JohnHello, Michael!Thank you.One moment please as I pull up and review your account.It appears that you have been scheduled for a Special Request Order. This is for burying the cable line. I will double check the date for you.Michael, it has been scheduled on 17th of May anytime between 8 AM to 8 PM.I truly understand that this needs to be done as soon as possible since this is for safety purposes. If there is an available sooner schedule, you will receive informational updates. However, since the one that was schedule to you is the soonest date, it would be the setup date for now or visit at one of our Local Office to check if we have available technicians for you.It was already the supervisor who setup the appointment for you. May I know the reason why you would like to contact for a supervisor again?I am sorry to know that, Michael. It is also showing here that there is a tech no show report. Do not worry, let me request for sooner schedule or atleast create a ticket that someone will contact you for sooner available date.I truly understand to where you are coming from, Michael. Just to add relevant details, confirm to me where is the line located that needs to be buried? Example: Line is running from south west corner of yard to right side of house.Thanks a lot!That is what I am doing now. Give me your best call back number.Michael, are you still there?You are now reconnected with Raymund JohnYour ticket number 04-89-11-267 has been submittedThis ticket addresses for burying the cable line and get you updated for sooner schedule.One of our team members will contact you about this issue by:
Friday April 19, 11: 49 PMWe estimate that this issue will be resolved by:
Tuesday April 30, 11: 45 PMWe appreciate your patience as we work to resolve this issue ASAP/I truly understand to where you are coming from, Michael. So what we have done here is to make a request for an update to get a sooner schedule for burying the cable line. All important details were saved as a reference about your concern.Shall I connect you now to a supervisor?We can process your request to have a contact with our supervisor but it should be done through chat or call.I understand how this delay of the appointment caused so much trouble and inconvenience, Michael. Do you still want to be connected to a supervisor? We want to make sure your concerns will be fully covered.Okay, please stay on chat as I connect you.No need to repeat yourself as this has been documented.I will now connect you.You have been transferred to queue CVG Bacolod Repair EscalationsYou are now chatting with Ronitt ArtHey there! My name is Art, The Supervisor on Shift, Let me help you with your concern for today.Raymund already explained to me the situation, First I would like to apologize for the inconvenience this had caused you, I know we should have taken care of this one as soon as possible, I was actually working with him a while ago so we can get you an update for the work needed to be done.One of our team members will contact you about this issue by: Friday April 19, 11: 49 PM . Please keep your line open. I know this had been a huge inconvenience, I can waive the $49.99 charge for your internet for the next month.I apologize if you feel that way Sir. I do have the confirmation and the ticket number for the follow up request regarding the work.They will be contacting you Michael, I will make sure of it, I understand why you are skeptical of the things we are telling you here, We can't blame you for that one. My name is Ronitt Art, I won't be able to provide my Employee ID # and direct Dial number for Security purposes, but we do keep a copy of every transaction here via chat, the Chat ID number is : 16558957. Any agent you will talk to in the future will be able to check this conversation.We already did Sir. I apologize if this had taken a very long time already. The ticket we provided as reference is already for a follow up of the previous Drop Bury Inquiries you had. I can see your chat here from December 3, 2018 that this actually goes back to November. Our Dispatch Team responded to us already with the date and time that they will contact you.I am the only Supervisor here on shift Michael,and I assure you we already did what can be done here on our end, Our best option for now is to wait for the call from our Dispatch team regarding the update.We did take the first step to solving your problem here, We escalated this already so we can get you a call back for the update. I apologize if I won't be able to connect you with anyone from the Dispatch/Maintenance team that are assigned to this work. But I assure you they will contact you on the 19th. I do have the ticket here with me already and the details.

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____________
"There are two novels that can change a bookish fourteen-year old's life: The Lord of the Rings and Atlas Shrugged. One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world. The other, of course, involves orcs." John Rogers

Well technically it was buried for 4 of the last 8 months.....by snow. Because Michigan.

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____________
"There are two novels that can change a bookish fourteen-year old's life: The Lord of the Rings and Atlas Shrugged. One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world. The other, of course, involves orcs." John Rogers

I wouldn’t expect anyone to come out and bury a cable that’s buried under snow.

Now, comcast should have just said “we’re not coming out if the cable is covered in snow”.

Either way, I would have just cut the damn thing or buried it myself after about a month.

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Civilize the mind, but make savage the body.

- Chinese proverb

Are there no other internet options available? My comcast bill started at something like 69.99/month for internet/TV/phone. 3 years later it was 180.00/month. I called to see about getting it lowered to ~100/month and they offered me free showtime but no reduction, so I canceled. I switched to another ISP for $44.99/month for 50MB/s speed and got Youtube TV for $40/month and haven't looked back. I get flyers daily from them now offering phone/TV/internet for $49.99/month.

One note is that if you want to get something done at Comcast, you want to talk to the cancellation department (I think they call themselves the "Loyalty dept") as those are the folks who actually have some authority. This problem would get solved quickly if you called and canceled your service until they could fix the line.

Tell them they have 2 weeks. After that you switch to satellite or Netflix, and will literally cut the cable and leave it rolled up at the curbside for them to pick up.

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Remember - It's important to be comfortable in your own skin... because it turns out society frowns on wearing other people's

Nothing to add other than the fact I’ve had to deal with one of their subsidiary companies, Brighthouse/Spectrum, for over a decade because it was my only choice. I don’t have the energy to type out the shenanigans I had to deal with. Horrible company that should have gone out of business years ago.

I had a similar problem with Comcast after the hurricane. Due to the damage in our county I knew it would take a while for them to restore lines. They finally came out and reran the lines down our street about 6 weeks after the storm. But they didn't splice it in. Several of us called and they said a technician would contact us, or would be out. This went on for several weeks. I called at least a half dozen times and was told that they would send someone out. It never happened.

They finally did send someone out to splice it on the road. But my neighbor and I, who live at the end of the road, had no service. We looked and saw that there was a line dangling at the power pole that they had missed. So, we called and went through it again. Our service was finally restored over three months after the storm, after numerous lies and/or broken appointments.

One of my neighbors was able to get the name of someone in the local office who was able to get something done. The 800 number was useless as there did not appear to be any communication to the local people.


They showed that they simply don't care. Broken promises and appointments mean nothing. Unfortunately, they are the only company that provides decent cable and internet in our area, so there really isn't anything I could do.

I feel your pain.

Wouldn't it be easier to repair the cut cable than to bury 300 yards of new cable?

How long ago did you have comcast? The loyalty dept. got their balls cut off and have zero authority any more. Its a shit show. I did what you did and have cable ISP and youtube tv.

We have underground utilities from the power pole to the house. I didn't mention in my post above that once they got the line at the pole fixed, we discovered that the line to our house had been damaged by a tree that was uprooted. That took another week or two to get on their schedule.

They ran a line on top of the ground so we could have service, but a contractor came out to bury it. I walked out when they were doing it expecting to see them digging. Instead the guy told me that they had a conduit already in the ground and they were just running the line through the conduit.

I can't fathom a company that thinks that it is acceptable to break scheduled appointments. I work a few months out of the year as a catastrophe insurance adjuster. I usually set appointments within a 30-60 minute time frame as I will have other appointments before then that could run long if someone has a lot of damage to their house. I am almost always arrive within the first 15 minutes of that window. If I see that I'm going to be more than 5 minutes outside of the arrival window, I call them and let them know. I expect something similar from the companies that I do business with.

I cut the comcast cord a year ago. I would agree with the shit show sentiment since I was offering to remain a customer for double what they are now offering and they weren't even remotely interested.

Their basic business model seems to revolve around customers being too lazy to switch providers.

Comcast is a scourge on society.

I've had numerous run-ins with them and am currently locked in another. My suggestion (if available to you) is to go to an Xfinity store. I find it more successful when I speak to somebody in person. The idiots on the phone and behind the keyboard are useless.

Charter/Spectrum is their own unique, equally as horrible company. Made even worse now that they own Time Warner cable.

There are 409 cable providers in the us. But Comcast and Charter cover 68% of people. Cox is #3, but they only service 6% of the US

No other options available. They're the only game in town, and we only use them for Internet service as we cut the cord years ago. Unfortunately we are at their Mercy

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"There are two novels that can change a bookish fourteen-year old's life: The Lord of the Rings and Atlas Shrugged. One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world. The other, of course, involves orcs." John Rogers

Somewhat not surprised, as we've had Comcast issues in the past when we first moved into our current home. Switched pretty soon after. In your case, after 7 months of aggravation, are there not better (or alternative) providers in your area?

Also, what about contacting the local news TV show and see if they pick up your story? News shows like to be the hero and about calling out the occasional customer-service horror story / and getting results. Might need a better hook than an inconvenience though. If applicable, safety hazard + children + pets might be a good angle.

Just FYI, you have your home address in an earlier post.

And you live less than 5 miles from me, and I have run past your house many times.

Same here. And biked up/down Lone Pine many more times.

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king of the road says you move too slow
KING OF THE ROAD SAYS YOU MOVE TOO SLOW

Looks like a 12 pack, a pizza and a couple of PM's to efernand and ttocsmi and your problem is solved.

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_________________________________________________
"The will to win means nothing without the will to prepare" - Juma Ikangaa

http://www.litespeed.com

Perfect example of what happens when there’s no competition in the market.

Obviously the solution here is single payer government run cable system.

Because then there’d be uh, no competition.

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Civilize the mind, but make savage the body.

- Chinese proverb

We had Century Link come out and install their DSL equipment so we could lock into their $30/month for life deal. Was really excited to drop Xfinity, but Century link could only get 60 mbps of the 100 at their equipment. Then via wifi we could only get 45ish. Using our $200 stand alone router, the connection speed dropped again in half. So tons of hassle, had to pay for their service visits and could only get maybe 25 mbps.

The service tech was great, while he was troubleshooting his equipment, he was on the phone with his supervisor. He was explaining the low connection speed and that the same router had just pulled 200+ over the xfinity connection. His super then asks, "why would you change if you have that good of a connection?" Because you are $100 cheaper per month and not Xfinity, but it turns out they suck too...

Time Warner is by far the worst I have dealt with.

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Pactimo brand ambassador, ask me about promo codes

Spectrum. Absolute worst.

https://forum.slowtwitch.com/...s_A%24%24!_P6876774/

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If there are no dogs in Heaven, then when I die I want to go where they went. - Will Rogers

Emery's Third Coast Triathlon | Tri Wisconsin Triathlon Team | Push Endurance | GLWR

AT&T is max up/down 100. Which in AT&T speak =50/60. Not enough to stream. Though their chat/setup service is the best I've come across.

Thanks everyone re concern/warning on advice name/address but given that anyone can find anyone's address/contact info pretty easily nowadays I'm not as worried about that sort of info being out there and I've always been public on LR about who I am.

If I didn't have kids I could probably just live with wifi internet over 4G pucks. Just going to have to keep hitting head with 2x4 until Comcast unfucks themself.

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"There are two novels that can change a bookish fourteen-year old's life: The Lord of the Rings and Atlas Shrugged. One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world. The other, of course, involves orcs." John Rogers

AT&T now has fiber in my neighborhood, 2 week no-obligation test. Install line, burying line, on Tuesday.

I can't get Comcast out for another 30 days. Just ridiculous. Hope I can be done with them.

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____________
"There are two novels that can change a bookish fourteen-year old's life: The Lord of the Rings and Atlas Shrugged. One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world. The other, of course, involves orcs." John Rogers

It is ridiculous that you and your wife had to waste so much time dealing with them just to get a cable buried. Whoever ran the line in the first place should have arranged it anyway.

You probably know this - the orange cables they use are ones intended for underground use, whereas the black ones are for running above the ground. So the fact that they ran an orange one would indicate that they know it should have been buried.

Interesting. I always thought that orange meant temporary.

Have you tried scorching them on Twitter? Unlike the forum post, they can't take that down.

Also, I sent you a PM with another idea.

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War is god

Century Link told us they had fiber too! As it turns out, they have fiber to the nearest node, but the equipment between me and that connection are not going to yield fiber speeds...

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Pactimo brand ambassador, ask me about promo codes

That was based on what a technician told me. He was from Comcast so there is a 50% chance it was a lie. :)

I have had the great pleasure of having both Charter and Comcast over the years. May those companies rest in hell when they finally kick the bucket.

Thank god we now have a local provider of fiber optic that really has had great customer service. I mean it isn't hard to beat Comcast customer service.

Twitter shame them. Complain and @ them. I bet you get a response quickly and often they can send you down a path with different help.

Seven months of inaction is nothing with Comcast. After two years of mowing around the unburied cable draped across the yard, my yard guys buried it for me.

Current plan is AT&T fiber and let the lawn guy chew up the Comcast cable, then order new one, mow over it, repeat about 1000 times...... maybe they will e eventually bury.

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____________
"There are two novels that can change a bookish fourteen-year old's life: The Lord of the Rings and Atlas Shrugged. One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world. The other, of course, involves orcs." John Rogers

"AT&T is max up/down 100. Which in AT&T speak =50/60. Not enough to stream."

How many devices do you stream at a time? HD streaming is ~5 Mb/s per/tream...even if you go 4k it is 25Mb/s.

I'm not seeing AT&T fiber in our area yet. ACD.Net has fiber within about a 1/4 mile of my house, but no idea when/if it'll get here.

This x's a billion!!! What a POS this company is!!!

Had to switch to Cable 1....just a minor hair better...but still sucks!

The cost of moving to the sticks i guess

Well at least we have net neutrality so these assholes can't hoard content and force us to pay additional fees when using another internet provider.

Oh wait...

I don't believe poor customer service experience would rank high on their list of concerns given the big strategic pieces at play. Especially if news is good . . .

Comcast Corp. shares jumped to the highest since January 2018 as the company’s fast-growing internet business continued to defy the steady loss of pay-TV subscribers.

https://www.bloomberg.com/news/articles/2019-04-25/comcast-beats-profit-analysts-estimates-as-revenue-falls-short