Dear TriRig team,
..., it may be relevant to state that you were asking us to overnight you a replacement, and that you indicated that SPEED of replacement was of utmost important to you. In order to get you parts as fast as possible, we not only paid an additional $100 out of pocket ourselves, but yes we broke down a show bike with a bar that was completely unused (but had been mounted on a show bike).
I think we have different perspectives from which we are looking at the issue. You have commercial point of view: sell as much as you can and limit costs where you can. My perspective is a point of view of a user of your product, who
You did receive a new and unused bar, but in order to help accomplish your goal of an overnighted bar, that was what we did. When you requested that we send you another bar, at our cost, without sending anything back to us, we indeed declined that further request.
This is what I cannot confirm. I send you already multiple photos of the replacement showing that it came to me in worse conditions than my broken bar. I would never classify it as a new / unused bar. You also hadn't provided me with any information that the bar you were going to send me at additional cost from my side would be of that bad conditions. This whole situation is not acceptable for me as a customer and at least in EU it's not legal. Let me contact you to agree how we can proceed with it.
You have taken to social media and posted (by our count) at least a dozen times claiming that Alpha One has a design flaw and others should avoid purchasing the bar. Continuing to do so is, of course, your prerogative. However, please do not mislead others by failing to include all relevant facts.
Putting warranty replacement issue aside, I'm really convinced that Alpha One has design issue related to single point of failure at the monopost mount. I was really lucky to face that problem of broken bar at home, having my bike on indoor trainer. But - please, put aside for a moment the perspective of cost saving and think what can happen to a person riding your product like me with average speed of 45-48kph and facing such problem during competition, when one typically gives all out. Maybe it was only about my item and we will be able to solve it by warranty replacement. But maybe it's also a task for you to think about how to make this product safe or at least improve your quality assurance before given item is released for sale.
TriRig wrote:
..., it may be relevant to state that you were asking us to overnight you a replacement, and that you indicated that SPEED of replacement was of utmost important to you. In order to get you parts as fast as possible, we not only paid an additional $100 out of pocket ourselves, but yes we broke down a show bike with a bar that was completely unused (but had been mounted on a show bike).
I think we have different perspectives from which we are looking at the issue. You have commercial point of view: sell as much as you can and limit costs where you can. My perspective is a point of view of a user of your product, who
- invested many months into hard training to prepare himself for a competition in A-category race,
- invested lot of money into premium product offered by you to get the most out of his setup on that day
- and who finally was faced with the situation that one week before that race your premium product got broken what excluded him from the competition.
TriRig wrote:
You did receive a new and unused bar, but in order to help accomplish your goal of an overnighted bar, that was what we did. When you requested that we send you another bar, at our cost, without sending anything back to us, we indeed declined that further request.
This is what I cannot confirm. I send you already multiple photos of the replacement showing that it came to me in worse conditions than my broken bar. I would never classify it as a new / unused bar. You also hadn't provided me with any information that the bar you were going to send me at additional cost from my side would be of that bad conditions. This whole situation is not acceptable for me as a customer and at least in EU it's not legal. Let me contact you to agree how we can proceed with it.
TriRig wrote:
You have taken to social media and posted (by our count) at least a dozen times claiming that Alpha One has a design flaw and others should avoid purchasing the bar. Continuing to do so is, of course, your prerogative. However, please do not mislead others by failing to include all relevant facts.
Putting warranty replacement issue aside, I'm really convinced that Alpha One has design issue related to single point of failure at the monopost mount. I was really lucky to face that problem of broken bar at home, having my bike on indoor trainer. But - please, put aside for a moment the perspective of cost saving and think what can happen to a person riding your product like me with average speed of 45-48kph and facing such problem during competition, when one typically gives all out. Maybe it was only about my item and we will be able to solve it by warranty replacement. But maybe it's also a task for you to think about how to make this product safe or at least improve your quality assurance before given item is released for sale.
Last edited by:
Bartek_Zet: Oct 25, 19 8:13