As always, the context is critical. At least Ventum seem up-front about the data behind that claim on their website.

A sample size of 55 bikes in 2016 and 17 out of total of nearly 5000 could generously be described as "statistically underpowered". I won't even bother going in to correlation vs causation because, as you rightly state, people here are generally well informed but at the end of the day, people will make up their own minds.