getcereal wrote:
BCtriguy1 wrote:
getcereal wrote:
Kay Serrar wrote:
getcereal wrote:
Kay Serrar wrote:
I think the answer is somewhere in the middle. So if someone says they're waiting for a friend then let them wait a reasonable time. If no friend arrives and they refuse to buy any products, then ask them to leave. Call police as a last resort. Apply policies uniformly.Pretty subjective. What is a reasonable time and what if they also want to use the bathroom?
of course it's subjective. Every situation is different in some way. The use of reasonableness is used all the time in law. No reason a Starbucks manager can't do the same.
If they want to use the bathroom while they wait for a friend, fine, as long as you think their story is reasonable and they haven't waited an unreasonable time without buying anything. If the same person comes in every day to use the bathroom and never buys anything, that's unreasonable.
Well in this case, the supervisor used her professional/reasonable judgement) followed the rules and was fired for it. The two who in my opinion were being very unreasonable!
From what I heard they-
Wanted to use the rest room, but were told 'no the restrooms are paying customers'. - Seems reasonable, they could of easily bought a cup of coffee for the privilege.
Then they sat down at a table, and once again were told the tables are for paying customers, - Makes sense
They stayed there for 15 mins and then police arrived.- That is a long time to hold up a valuable table that paying customers can't use.
The police asked them 3 times to leave, they refused, - Those are combative stubborn people.
They were then arrested, - What choice did the cops have, should they just let assholes take over where ever they feel.
Later to be released with no charges pressed by Starbucks
Now the women who made the her professional/subjective decisions no longer has a job.
.
Did the guys ever once say "we are just waiting for a friend, we want to buy him a coffee and will order then"?
Starbucks' goal is to create a "third place" experience, meaning, a place aside from your home or place of work you go to meet friends, read, relax, whatever. That's in their own words, they are selling this "third place" experience, not coffee. If I went in to a Starbucks and was harrassed for taking too long to order something I'd be pretty pissed. Especially if I explained that I was waiting for other members of my party to arrive.
I don't know about you. But I find if people just stick to the basic rules and understand them there is a lot less anarchy, and people crying foul, making a more relaxing environment. This will be interesting how all this plays out, as the CEO bends over to all the perpetually victims demands..
I love watching the left eat themselves. I just think it is sad a woman manager lost her job for following the rules, maybe she can get a job at Chic-Fillet.
Not sure that Starbucks' "rules" dictate that you should call 911 within minutes of two black men sitting at a table waiting for a friend.
Some details emerging:
http://money.cnn.com/...ladelphia/index.html
We also don't know that the manager was fired, though even if not, she was probably encouraged to find alternative employment.
Disclaimer: I have only read the story, not watched the video of their interview, and recognise we have not heard the manager's side of the story. For instance, apart from telling them only customers could use the bathroom, what other words were exchanged?
ETA: Having now watched the interview, it does seem that they gave no intent on purchasing any products. They admit the manager came to ask them if they wanted to make a purchase, even a water. They said no, they were good and had their own water. So then the question is, a) what is Starbucks' policy on people being in their stores without making a purchase (the men claim Starbucks' website encourages its stores to be used as meeting points, but do they say you don't have to make a purchase)?, and b) did the manager ask them to leave on the basis that they were not showing an intent to make a purchase?
It seems this could easily have been avoided with better communication, and it's clear it was unnecessarily escalated.
Last edited by:
Kay Serrar: Apr 19, 18 9:32