Curious, how do LBS inform customers of recalls?
I have bought 5 bikes in my time. Never did a bike shop ever note down my contact information. There are times when I only visit a bike shop once a year during tune up and re-stock of tubes. That'd be the only chance for them to inform me as a customer of a recall.
If I go in mid-year for new helmets / kits / race gels. A new employee won't even know what bike I have and whether I got it from the shop or not.
Well, you got lucky with the right LBS. You don’t have a clue how many shops just didn’t informed their customers. As a fitter i have advised quite a lot of people the shiv when that was a fitting bike.
I have bought 5 bikes in my time. Never did a bike shop ever note down my contact information. There are times when I only visit a bike shop once a year during tune up and re-stock of tubes. That'd be the only chance for them to inform me as a customer of a recall.
If I go in mid-year for new helmets / kits / race gels. A new employee won't even know what bike I have and whether I got it from the shop or not.
tri-run wrote:
Well, you got lucky with the right LBS. You don’t have a clue how many shops just didn’t informed their customers. As a fitter i have advised quite a lot of people the shiv when that was a fitting bike.
Last edited by:
bloodyshogun: Nov 14, 17 23:53