Thank you all for sharing your experiences with your Felt bicycles. In our experience with similar cases we have found that the cause was improper installation and inadequate maintenance. We do our best to educate our dealers and consumers on correct installation and maintenance techniques but we realize that sometimes the message gets lost in the process. As such we have made upgrades to the design of the bracket in question and this upgraded version is currently available.

Felt Bicycles takes these matters very seriously. We strongly encourage any Felt customers who have experienced any issues installing, adjusting or maintaining any component on any Felt bicycle to contact the authorized Felt retailer. The dealer will have solutions or has the ability to discuss with the Felt Dealer Support team to find solutions If any issue still persists, we encourage them to contact Felt’s customer service department at info@feltbicycles.com

We are following up with MrFuzzyPants directly and are looking forward to resolving the situation as soon as possible.