pyf wrote:
Hi Andrew,
Not sure if this is the best place to discuss this but you can always point me to the right person if this is innapropriate.
Like many I bought a MAC back in summer 2013 when WKO 4.0 was first announced and said to be for both MAC/PC but kept using PC with WKO 3 for the following two years. I bought WKO 4.0 for MAC the first day it was available and I'm excited about most of its features BUT (of course there must be a BUT of I would not be writing asking ;-) ) I have a few problems with it and I haven't seen people having those problems so I'm certainly doing something wrong and I could really use your help.
1) the biggest problem for me is how slow the software runs on my computer. I have 8GB of memory on my Macbook Pro and even if I close everything else (with lot of memory available 3-4GB cheched with memory clean) WKO4 is so slow it's almost a deal breaker for me to the point where I know prefer using my Training Peaks Premium account online and sync everything I do in Training Peaks so that it goes into WKO 4.0 but not the other around. In the past I was definitely doing 90% with WKO 3 and uploading to Training Peaks, not my WKO 4.0 runs so slow I end up doing the opposite which was definitely not the goal when switching to WKO 4.0. Let me specify that I tried all syncing options including manual syncing so that I'm sure it's not syncing that makes WKO 4 slow. To give you an idea, in my left bar I click on a workout, it takes like 20 seconds to open the workout (in the mean time I have the multi-color circle instead of the arrow as mouse sign), then I click on workout title and start typing my title if I'm lucky I can write it all if I'm not I write 3 words and the computer start "thinking" again (again multi-color circle instead of arrow). Then I'm done with my title I go on description and again it takes 10-20 seconds before I can start typing and it goes on and on every time I go to another option/menu/workout, etc. Since my computer is I think up to the task of running WKO 4 do you have any idea what might be causing all those delays ?
2) the second problem I face is with graphs, if I create or name a lap in a workout, I have those laps in WKO4.0 but when the workout is transfered to trainingpeaks the laps are not there.
3) finally since the latest build the workouts from my Garmin 620 don't go into WKO 4.0 through Training Device Agent, either they won't upload into WKO 4.0 or they do so I give them title description and so on and then when I sync with TP they simply disappear. The other way around does work though, if I create the run workout in TP and upload from the Garmin in TP then the workout will go (and stays there) in WKO 4 when I sync. My Garmin 510 and Garmin 920XT are still working so it's just the 620 that stopped working properly with WKO 4.
I'm really hoping I can fix those issues soon as I understand the potential of WKO 4 and I really want to enjoy it and discover more of all its features, it's just that at this point I tend to loose patience when using it and do what I have to do to have all my workouts in WKO 4 and TP but I don't play with it much more as it just takes forever to open files, graphs, etc.
Thanks a lot in advance for your kind help.
Support for WKO4 is handled by TrainingPeaks. Thus, although I do try to help people on forums like this one when I can, the official route is to open a support ticket with them. That helps them track the frequency of various issues, and also will put you in touch with people who have experience with, e.g., synching and multi-sport issues, i.e., things that I haven't touched (I'm not even much of a beta tester for cycling/cyclists, since I've not used the program much to analyze anyone's data except my own).