badoc wrote:
I think different people want different things. In the context of this thread and as an IA owner concerned about safety, I'm keen for my bike to have the safest brakes and brackets. I've contacted Felt dealer for guidance.
My past experience with Felt on an issue with my AR road bike (last year) was absolutely superb - one of the best customer service experiences I've received from any company in any sector. So, I'm optimistic that they'll help with brake/ bracket issue in a reasonable manner.
Happy to update on progress.
i've been talking to felt about this. they're taking it quite seriously, it's front of mind, and i'm quite sure that there'll be a proper response. the engineer on these bars was an engineer for profile design for some years. there is proper intellectual heft behind the bars.
now, what i think is going on, just my guess, is it's kind of like that equifax breach, where they knew a couple of months before we knew that there was a breach. you want to have your ducks in a row when everybody starts demanding action.
in felt's case, this company is very committed to working through its dealer network. and, look, i don't know how many people have thought about this, but if there's any kind of replacement or service work or recall or anything of that nature -
which there will be for every bike company! - bear in mind that there is a dealer network at which to execute these service events.
but to the point, i can only surmise that part of what felt is doing right now is alerting dealers, arming dealers with the necessary parts, service bulletins, etc., if such a service event is in its future (and i have no idea if it is).
just, this is sometimes why, i think, there is a lag between the popping up of a potential issue and the public, organized response. i think you must add to this the perfect storm of a new owner (rossignol) along with a new product manager and i don't mean the guy who replaced superdave, but the guy who replaced the guy who replaced superdave (the guy in between got, from what i heard, a nice job outside the industry).
when we lose your faith in felt's ability to respond to customer service issues, we may as well throw in the towel. they don't really get much better than felt.
Dan Empfield
aka Slowman