So I've had a few issues with Skechers that have been rather unpleasant. It could be related to the COVID issue but I find that kind of a cop-out.
First I had bought a pair o Go Run Ride 7's for my wife (from Amazon) and the insole started peeling apart within a week. I contacted Skechers and they said we don't cover products sold by other retailers - Contact them. We did and We got it resolved but I found this very fishy. I had trouble with a pair of Hokas once (that was bought at a different retailer) and they replaced the shoes no questions asked.
So recently I purchased a pair of Go Run ride 8's from the actual Skechers website. Firstly when I purchased them they were on sale but apparently it took a day for the transaction to go through and it charged me full retail price. So I tried to contact them and it says to email because of COVID. So I did and I waited. No response. Sent another email. No response. Finally my shoes came in the mail. Apparently the sizing is a little larger in the 8 than the 7 and I need a 1/2 size smaller. Still trying to email and no response. It's been 2 months. This is my last resort to try and get in contact with someone. If not I think I'm done with them even though I love their new shoes. Especially the GRR's
I'll go back to Hoka where I know I can trust someone to stand behind their products and services.
First I had bought a pair o Go Run Ride 7's for my wife (from Amazon) and the insole started peeling apart within a week. I contacted Skechers and they said we don't cover products sold by other retailers - Contact them. We did and We got it resolved but I found this very fishy. I had trouble with a pair of Hokas once (that was bought at a different retailer) and they replaced the shoes no questions asked.
So recently I purchased a pair of Go Run ride 8's from the actual Skechers website. Firstly when I purchased them they were on sale but apparently it took a day for the transaction to go through and it charged me full retail price. So I tried to contact them and it says to email because of COVID. So I did and I waited. No response. Sent another email. No response. Finally my shoes came in the mail. Apparently the sizing is a little larger in the 8 than the 7 and I need a 1/2 size smaller. Still trying to email and no response. It's been 2 months. This is my last resort to try and get in contact with someone. If not I think I'm done with them even though I love their new shoes. Especially the GRR's
I'll go back to Hoka where I know I can trust someone to stand behind their products and services.