I've had my Saris H3 for about 10 months and recently ran into the following issue : The cassette will not free spin when I try and spin the pedals in reverse. The cassette will move in reverse if I force it by hand, but if I try and spin in reverse while on the bike - no dice. I have reached out to Saris Customer Service - No response (?!).

It would seem that the trainer is placing some type of load or break on the cassette that is preventing it from spinning in reverse. In the forward direction, if seems to work and shift fine. The power numbers look about right.

Welcome any suggestions on how to fix this. Thanks.