Took an Apex 11 derailleur that was an OEM part from a major bike brand in for warranty today.
They weren't going to warranty it because it didn't have a serial number. This usually means the derailleur is fake? I eventually got a replacement derailleur but... WTF.
The bike has never been out of my site for maintenance where a derailleur could be swapped in. Well, maybe for a couple of mins... but who would do that?
I came home and verified the rest of the groupset has serial numbers.
Any SRAM experts have any idea?
They weren't going to warranty it because it didn't have a serial number. This usually means the derailleur is fake? I eventually got a replacement derailleur but... WTF.
The bike has never been out of my site for maintenance where a derailleur could be swapped in. Well, maybe for a couple of mins... but who would do that?
I came home and verified the rest of the groupset has serial numbers.
Any SRAM experts have any idea?