Decided to order some kit from Rapha for the first time a few weeks ago. I had it shipped to my office instead of my home since I'm there most days. I happened to not be there the afternoon it was supposedly delivered, and by the time I arrived at the office the next morning it was gone, never to be seen again. (I can't say for sure but I believe the FedEx driver left it outside the front door of my building and someone grabbed it.) Once I realized it takes an act of congress to file a claim with FedEx, I contacted Rapha customer support via their live chat. I explained the situation and they immediately shipped me out a replacement order, no questions asked. I thought that was a pretty solid move considering it's not their fault the package wasn't properly delivered.

Just wanted to share a refreshingly positive buying experience. On a side note, the kit is awesome quality and look great. I'm definitely a fan.