I recently ordered a pair of Bib shorts from an online retailer. I had never done business w/ them before, but i had known of them for a while. So when I found the item I was looking fo ron their web site for a reasonable price I placed an order.
The Bibs I ordered are a brand/style I had worn before, but I have, well, *matured* a little over the winter and need a bigger size.
I received the Bibs and they are much too large,,,seems I am between sizes. So, I went to their website and looked at their return policy.......
Yikes!!! A 15% restocking fee!!! Ouch!!!!
So, it is going to cost me around $20 plus shipping to return these! They are brand new, with tags, unwashed, never ridden, tried on once over clean undergarments(..pretty clean ;-).
This seems like highway robbery to me. I spend hundreds of dollars(thousand??) online each year for bike related commerce. I live in a very small town and thus have no LBS from which to buy. If I had bought from Performance or Nashbar I could have worn these into the ground for a year and sent them back "'cause I don't like 'em" and they would refund 100% no questions. I rarely return items, so this seems particularly absurd to me.....
What do you think???
HC
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Holden Cain, ObGyn..."People pulling people out of people"
The Bibs I ordered are a brand/style I had worn before, but I have, well, *matured* a little over the winter and need a bigger size.
I received the Bibs and they are much too large,,,seems I am between sizes. So, I went to their website and looked at their return policy.......
Yikes!!! A 15% restocking fee!!! Ouch!!!!
So, it is going to cost me around $20 plus shipping to return these! They are brand new, with tags, unwashed, never ridden, tried on once over clean undergarments(..pretty clean ;-).
This seems like highway robbery to me. I spend hundreds of dollars(thousand??) online each year for bike related commerce. I live in a very small town and thus have no LBS from which to buy. If I had bought from Performance or Nashbar I could have worn these into the ground for a year and sent them back "'cause I don't like 'em" and they would refund 100% no questions. I rarely return items, so this seems particularly absurd to me.....
What do you think???
HC
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Holden Cain, ObGyn..."People pulling people out of people"