Here is an e-mail I received from a friend who is racing at IMFL. If anyone can help, please let me know and I will put you in touch.
Thanks,
Gary Mc
Hi from sunny white sandy beaches of panama city florida. Athletes have arrived and are swimming the calm green waters. Water temperature of about 70F. Winds are calm (might be a breeze on race day. Everything looks good. Lots of german athletes here too. I'm getting ready for race day, but have faced a big problem from DHL. They have the top of my bike case but not the bottom or the bike! DUH! It was supposed to arrive 10/31, but they have not found it and I am getting the run around from customer service, claims, and region manager. I'm quite upset, and I can't find one person from DHL to work with me as a single contact point on getting me a back up bike. I'm stuck on a phone with no one who will work with me on personal service. I've feeling quite down in the dumps, and the only connection to DHL I have is a tracking number. I would like DHL to work with me in person on getting a loaner bike and have told them I have need to have a bike racked by 10 AM friday. I don't think they get it and I feel that i will have an uphill battle in the coming days.
I've asked for help from Janus Charity Challenge who is making contact for me & working with Timex and Inside Out Sports. It is likely I will get a loaner bike for race day because of their generous hearts but as for DHL - I am getting no help, no backup bike, no plan b, nothing! After talking with Inside Out Sports, this seems to happen often and a couple of other athlete's bikes went missing at IM Wisconsin. Please, do not use DHL.
Alex
Gary Mc
Did I mention I did Kona
Thanks,
Gary Mc
Hi from sunny white sandy beaches of panama city florida. Athletes have arrived and are swimming the calm green waters. Water temperature of about 70F. Winds are calm (might be a breeze on race day. Everything looks good. Lots of german athletes here too. I'm getting ready for race day, but have faced a big problem from DHL. They have the top of my bike case but not the bottom or the bike! DUH! It was supposed to arrive 10/31, but they have not found it and I am getting the run around from customer service, claims, and region manager. I'm quite upset, and I can't find one person from DHL to work with me as a single contact point on getting me a back up bike. I'm stuck on a phone with no one who will work with me on personal service. I've feeling quite down in the dumps, and the only connection to DHL I have is a tracking number. I would like DHL to work with me in person on getting a loaner bike and have told them I have need to have a bike racked by 10 AM friday. I don't think they get it and I feel that i will have an uphill battle in the coming days.
I've asked for help from Janus Charity Challenge who is making contact for me & working with Timex and Inside Out Sports. It is likely I will get a loaner bike for race day because of their generous hearts but as for DHL - I am getting no help, no backup bike, no plan b, nothing! After talking with Inside Out Sports, this seems to happen often and a couple of other athlete's bikes went missing at IM Wisconsin. Please, do not use DHL.
Alex
Gary Mc
Did I mention I did Kona