I thought I would post this as I read a lot of negative responses on Felt these days, but Felt EU is nothing but good so far....

I have a customer that contacted me today that he found his IS FRD fork came out of the bike case broken at arrival in Portugal for IM Cascais.
Contacted Felt, explained the situation, and they send the new fork without having the payment yet (or me for that matter) to the customer in Portugal to his hotel address.
Overnight shipping so if all goes well customer can participate in the race with his new fork.

So hats off to Felt EU for making this happen no questions asked and payment will work out later.

Jeroen

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Owner at TRIPRO, The Netherlands