Got a pair of power tap P1 pedals and I think the bearings in the left one need servicing or are toast. Pedal just stopped spinning freely mid trainer ride. I've had them for well over 5 years and got them on sale, so if I just need to replace them its not a big deal. Is it worth pursuing servicing through SRAM?
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Re: Does SRAM offer servicing for Powertap products in 2022? [triguy86]
[ In reply to ]
In my experience it’s not worth pursuing with SRAM. I have one of the Powertap chainrings and when I wanted to have it serviced they told me they don’t have any parts for it or my Powertap hubs.
Re: Does SRAM offer servicing for Powertap products in 2022? [triguy86]
[ In reply to ]
triguy86 wrote:
Got a pair of power tap P1 pedals and I think the bearings in the left one need servicing or are toast. Pedal just stopped spinning freely mid trainer ride. I've had them for well over 5 years and got them on sale, so if I just need to replace them its not a big deal. Is it worth pursuing servicing through SRAM?It’s worth dropping them a note. With their acquisition of Time pedals last year, power pedals are the one product acquired from PT that will probably move forward with updates.
Re: Does SRAM offer servicing for Powertap products in 2022? [triguy86]
[ In reply to ]
Had them full overhaul on mine. Service was exceptional. Turn around stellar. No complaints.
I had no power meter so bought one. The PowerTap are in my cabinet not used since. Should sell them.
I had no power meter so bought one. The PowerTap are in my cabinet not used since. Should sell them.
Re: Does SRAM offer servicing for Powertap products in 2022? [triguy86]
[ In reply to ]
They refused to look at mine a couple of years back. I ended up sending them half way round the world to these guys: cyclepowermeters.com who were awesome. I was pretty disappointed with the attitude I received from SRAM.
Re: Does SRAM offer servicing for Powertap products in 2022? [rmt]
[ In reply to ]
rmt wrote:
They refused to look at mine a couple of years back. I ended up sending them half way round the world to these guys: cyclepowermeters.com who were awesome. I was pretty disappointed with the attitude I received from SRAM.These are the exact same fellas I was going to suggest.
Always seem to get good feedback.
(Luckily not half way around the world for me; under 60 miles)
Re: Does SRAM offer servicing for Powertap products in 2022? [Chris Martin]
[ In reply to ]
I can’t vouch for anything now but my power tap hub need work early pandemic and they handled it pretty quickly. No complaints at all with their service.
Re: Does SRAM offer servicing for Powertap products in 2022? [logella]
[ In reply to ]
I reached out to SRAM in ~March, they said due to supply chain issues they wouldn't have any parts in for 3 months. But they said I could ship them my pedals and then "just wait", which was the opposite of helpful because I kinda need my pedals to ride my bike.
I bought a set of Assiomas instead. Happy with them.
I bought a set of Assiomas instead. Happy with them.
Re: Does SRAM offer servicing for Powertap products in 2022? [triguy86]
[ In reply to ]
I sent them an email a few months ago wondering if they did servicing on them and they said that they did. This is their exact response:
Please do let me know if you have questions at all.
Thanks,
Dave
Quote:
Yes. We offer a $175 Bearing Service for your pedals. This includes new axles, bearings, seals, and re-calibration of the pedals. If you would like to send them in, please fill out the below form and get that back to me. Once submitted, you'll receive an auto-generated email with shipping instructions to us here in Spearfish, South Dakota. In-house service usually takes 3-5 business days. A tech then contacts you with findings and for payment info. Please do let me know if you have questions at all.
Thanks,
Dave
Re: Does SRAM offer servicing for Powertap products in 2022? [jazzymusicman]
[ In reply to ]
thanks for the info. probably not interested in spending almost $200 to service old pedals. Thanks.
Re: Does SRAM offer servicing for Powertap products in 2022? [triguy86]
[ In reply to ]
considering you're basically getting back a fully refurbished and calibrated dual sided power meter you would otherwise throw away for $175, it seems like a decent deal for me
Re: Does SRAM offer servicing for Powertap products in 2022? [jazzymusicman]
[ In reply to ]
jazzymusicman wrote:
considering you're basically getting back a fully refurbished and calibrated dual sided power meter you would otherwise throw away for $175, it seems like a decent deal for meWell actually when you put it that way it does seem reasonable. Dual sided pedals new are $800-1000 I think.