Last night, after posting about how my wetsuit tried to eat my skinsuit, someone suggested I write to Desoto and ask them to help me out. So I dropped them an email last night. I just checked my mail, and there was a response from Emilio himself! I'd heard that they take care of their customers, but I was pretty impressed that the president of the company, who probably has better stuff to do, spent the time to write me a letter.
Even though my problem had NOTHING to do with his product, Mr. Desoto told me to send him my suit so that he could repair or replace it free of charge. When was the last time you got customer service like that? All I have to say is that Emilio just earned himself a lifelong customer. And once I save up some $$$, my first graduation present to myself is going to be a zipperless Desoto wetsuit!
Sorry to go on and on, but I think we ought to be patronizing companies like this. It is nice to know that customer service is alive and well.
Philbert
Dr. Philip Skiba
Scientific Training for Endurance Athletes now available on Amazon!
Even though my problem had NOTHING to do with his product, Mr. Desoto told me to send him my suit so that he could repair or replace it free of charge. When was the last time you got customer service like that? All I have to say is that Emilio just earned himself a lifelong customer. And once I save up some $$$, my first graduation present to myself is going to be a zipperless Desoto wetsuit!
Sorry to go on and on, but I think we ought to be patronizing companies like this. It is nice to know that customer service is alive and well.
Philbert
Dr. Philip Skiba
Scientific Training for Endurance Athletes now available on Amazon!