Jim Martin wrote:
I will tack on that the reason that I bought my first Cervelo was because of reading this board and seeing how quick the company (ie Damon) was to respond to queries. He is also the reason I bought my second and chose to repair and keep it as opposed to buying a new bike (likely from another brand).
Who knows the circumstances of the departure, but at least in my mind, Cervelo will be worse for his absence.
Whatever he does, and if he decides to go to another company when HR asks him for a list of references, he can provide that and then send a link to this thread. Wouldn't most of us kill to have an assortment of end customers posting endorsements about our performance without being asked to do so on the world wide web. This is like 10000x superior to staged Linkedin "recommendations".
This thread proves one thing that I always try to keep in mind...spend at least half the day on tasks that generate end customer value...if the other half has to be spent overcoming internal friction, generating reports, keeping people informed, or internal house keeping so be it....but generating end customer value is always gold and follows us around forever as we can see from the endorsements for Damon. Well done Sir!