KJ33 wrote:
Wow, thanks for the link. Two things jump out at me:
1. The blatant disrespect for the subscriber. Intentionally waiting to communicate a price increase only shortly before an automatic renewal is a calculated effort to screw your customer. There's literally no other way that can be perceived.
2. The whole value of the app is based upon the large numbers of people that use it, ride the routes and populate it. While it's perfectly reasonable to raise pricing, a non-gradual increase will likely reduce membership, which reduces enjoyment and utility for the membership as a whole.
I've been a paying Strava user since 2012. There isn't THAT much with the premium subscription that I utilize. For me, $59/year wasn't that big of a deal to support a community that pretty much all of my friends use and interact on. I use TP for actual training analysis.
What kills me is the lack of communication to current subscribers and not gradually increasing prices at some point over 10 years vs "guess what...we're raising the price $20". Heck, I renew in March and nothing has been communicated to me. My renewal is still showing $59. I know that will reflect $79 once I get within 30 days of renewal.
I totally understand raising subscription prices...it's a business after all. However, you would think during a period of 10 years that they might have thought about raising the price at least a little bit. Had the cost gone up $3 this year, I don't think most people would have cared (or noticed).
Will I still pay $79 to subscribe...probably. I hope this ordeal is a good lesson to their management about running a subscription business.
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