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Home > Forum > Triathlon Forum > Custom 2XU Kit...Very difficult to get response

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Custom 2XU Kit...Very difficult to get response
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timr
Oct 27, 18 14:32
Post #1 of 9 (905 views)
I am getting the feeling 2XU is not really into the custom Tri Kits. It's been about a month since I have designed a kit on their website and still don't have a final design. I have bounced a few emails back and forth with a Jesse and an Alex but both take several days to respond and neither have helped with the design. They have the form and my credit card but I am about to give up. Anybody have similar experiences? Should I just avoid them and go with another company?
http://www.sfuelsgolonger.com
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Re: Custom 2XU Kit...Very difficult to get response [timr] [ In reply to ]
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Emilio
Oct 27, 18 16:05
Post #2 of 9 (867 views)
If you want a company and someone who responds quickly, even on a saturday afternoon, email me:

emilio@desotosport.com
Emilio De Soto II
Maker of triathlon clothing, T1 Wetsuits, & Saddle Seat Pads and AXS since 1990
emilio@desotosport.com http://www.desotosport.com
Last edited by: Emilio: Oct 27, 18 16:06
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Re: Custom 2XU Kit...Very difficult to get response [Emilio] [ In reply to ]
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mauricemaher
Oct 27, 18 16:14
Post #3 of 9 (848 views)
Emilio wrote:
If you want a company and someone who responds quickly, even on a saturday afternoon, email me:

emilio@desotosport.com

You make great stuff for sure, not to minimize that but I just wanted to shout out to Andre from Kiwami as another option.

From initial phone call to delivery of 10 custom team items was 2 weeks to Canada.

Cheers,
Maurice
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Re: Custom 2XU Kit...Very difficult to get response [Emilio] [ In reply to ]
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timr
Oct 27, 18 17:34
Post #4 of 9 (801 views)
Thanks, I will email you the design I have.
http://www.sfuelsgolonger.com
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Re: Custom 2XU Kit...Very difficult to get response [mauricemaher] [ In reply to ]
Quote | Reply
timr
Oct 27, 18 17:38
Post #5 of 9 (795 views)
Thanks. Will check them out now.
http://www.sfuelsgolonger.com
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Re: Custom 2XU Kit...Very difficult to get response [Emilio] [ In reply to ]
Quote | Reply
Culley22
Oct 27, 18 19:19
Post #6 of 9 (755 views)
Emilio wrote:
If you want a company and someone who responds quickly, even on a saturday afternoon, email me:

emilio@desotosport.com
You do customs now?!? Cause that’ll change things up BIG TIME for me (I’ve made two for a group of us from Alaska when we did Dublin, and St.G).
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Re: Custom 2XU Kit...Very difficult to get response [timr] [ In reply to ]
Quote | Reply
Emilio
Oct 27, 18 20:35
Post #7 of 9 (703 views)
Got the graphics. Be back in touch.
Emilio De Soto II
Maker of triathlon clothing, T1 Wetsuits, & Saddle Seat Pads and AXS since 1990
emilio@desotosport.com http://www.desotosport.com
Quote Reply
Re: Custom 2XU Kit...Very difficult to get response [Culley22] [ In reply to ]
Quote | Reply
Emilio
Oct 28, 18 9:01
Post #8 of 9 (553 views)
Culley22 wrote:
Emilio wrote:
If you want a company and someone who responds quickly, even on a saturday afternoon, email me:

emilio@desotosport.com

You do customs now?!? Cause that’ll change things up BIG TIME for me (I’ve made two for a group of us from Alaska when we did Dublin, and St.G).

We have been doing custom for over 10 years, and we have been doing it in house in San Diego for 3 years. Send me an email for more info:
Emilio De Soto II
Maker of triathlon clothing, T1 Wetsuits, & Saddle Seat Pads and AXS since 1990
emilio@desotosport.com http://www.desotosport.com
Quote Reply
Re: Custom 2XU Kit...Very difficult to get response [mauricemaher] [ In reply to ]
Quote | Reply
Emilio
Oct 28, 18 13:29
Post #9 of 9 (490 views)
mauricemaher wrote:
Emilio wrote:
If you want a company and someone who responds quickly, even on a saturday afternoon, email me:

emilio@desotosport.com


You make great stuff for sure, not to minimize that but I just wanted to shout out to Andre from Kiwami as another option.

From initial phone call to delivery of 10 custom team items was 2 weeks to Canada.

Cheers,
Maurice

Hi Maurice,

Thanks for your kind works on our products. Kiwami does make nice stuff, so I would agree they are a good option. When you have choices the customer always wins.
Emilio De Soto II
Maker of triathlon clothing, T1 Wetsuits, & Saddle Seat Pads and AXS since 1990
emilio@desotosport.com http://www.desotosport.com
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