brasch wrote:
sgy wrote:
Give them some credit. They have to deal with thousands of athletes and a very uncertain future. The world is changing at a rapid pace. Focus on the things you can control and don't worry about the things you can't.
And if not getting a response is so crucial for you that you don't want to do business with them anymore that's fine. In some situations you just can't please everybody. The whole entertainment business is suffering hard...
Sam
Not only the athletes as such, But differen Legislation in each country (although I Think EU is roughly the same). I’m pretty sure they’re Hung up doing legal stuff, so they’re not loosing as much money as they could. I’m pretty sure EU laws are pretty much “deliver or pay up”, no matter How many disclosures they make, so that might be a substantial economical loss for them, aside from not doing the racers. I Think they’re just caught up in more “important” stuff - their survival perhaps
I am quite sure they will get their act back together if they are allowed to. First, it's governments that need to get their act together. Since those are not personally impacted financially by their stupid decision making this might take another while...
I have contacted Ironman a few times via different channels and always got an answer. In some cases I had to persevere a bit but I understand that it is hard for them to answer questions they don't know the answer for and in those cases they will formulate a more or less standardized answer which seems fair.
On another note and totally unrelated: I contacted Zwift helpdesk twice after they messed up after an update and never got an answer either, despite it being an easy to answer question. Me and my wife didn't whine about it and just stopped our subscription. If you think there are better alternatives, go for it! While I haven't missed Zwift for a single second, I do hope IM gets rolling again soon and I will keep supporting them.
Sam