Shit happens.
I bought my gf a new Synapse Carbon 5 Monday (she's a bike commuter.)
I drove it into the condo parking garage (height limited) Thursday - while it was strapped into my Thule Velo (fork-mounted) bike rack; neither of us in the car remembered it was up there...
Broke the bottom part of the front fork...
(I think the seat post might have got twisted too, and a brake lever twisted out of position, but I hear the brake lever should be an easy fix; seat post, if really torqued, would obviously be replaced. Bringing it in today to get a full-body scan.)
Have been informed by REI & an independent tri/bike store (run by my local triathlon team owners/coaches) that Cannondale doesn't replace just forks (well, doesn't replace the *exact* part that is currently on the bike (51, in lavender)), although they do have forks (of various colors) available; unfortunately this just isn't an acceptable solution for me.
I then asked REI (and Cannondale) if I could replace the fork+frame? Well it's Saturday and I have all weekend to wait, so I thought I'd ping ST to see if anyone has any experience with this sort of thing?
Am I out all that money because of the 1/2" piece that broke, or can I really get a replacement Synapse Carbon 5 frame+fork in lavender?
(And if a frame+fork is available, what's that likely to run me? $1k? What are typical labor charges these days to build a bike, switching parts from 1 to another?)
Maybe someone can confirm/deny my fears before Monday.
And what is the resale market like - anyone want a new Synapse Carbon 5, 51, multi-color? Perhaps it would be cheaper to get a replacement fork, sell it (if it's sell-able) and buy another Synapse?
Thanks ST!
I bought my gf a new Synapse Carbon 5 Monday (she's a bike commuter.)
I drove it into the condo parking garage (height limited) Thursday - while it was strapped into my Thule Velo (fork-mounted) bike rack; neither of us in the car remembered it was up there...
Broke the bottom part of the front fork...
(I think the seat post might have got twisted too, and a brake lever twisted out of position, but I hear the brake lever should be an easy fix; seat post, if really torqued, would obviously be replaced. Bringing it in today to get a full-body scan.)
Have been informed by REI & an independent tri/bike store (run by my local triathlon team owners/coaches) that Cannondale doesn't replace just forks (well, doesn't replace the *exact* part that is currently on the bike (51, in lavender)), although they do have forks (of various colors) available; unfortunately this just isn't an acceptable solution for me.
I then asked REI (and Cannondale) if I could replace the fork+frame? Well it's Saturday and I have all weekend to wait, so I thought I'd ping ST to see if anyone has any experience with this sort of thing?
Am I out all that money because of the 1/2" piece that broke, or can I really get a replacement Synapse Carbon 5 frame+fork in lavender?
(And if a frame+fork is available, what's that likely to run me? $1k? What are typical labor charges these days to build a bike, switching parts from 1 to another?)
Maybe someone can confirm/deny my fears before Monday.
And what is the resale market like - anyone want a new Synapse Carbon 5, 51, multi-color? Perhaps it would be cheaper to get a replacement fork, sell it (if it's sell-able) and buy another Synapse?
Thanks ST!