JSA wrote:
sch340 wrote:
slowguy wrote:
rruff wrote:
BCtriguy1 wrote:
...at the end of the day you need the appropriate amount of workers to do the work needed. It seems odd that some restaurants (or any business) would operate with more staff on hand then it really needed.
Exactly! Businesses don't hire more staff than they need in either case.
Not really the point. The point is that businesses may think they need X number of employees to offer Y level of service, and would now have to only employ something less than X employees, therefore requiring them to offer something less than Y level of service.
And all sorts of businesses employ more people than they "need." It depends on what you define as "need." The bare minimum you need to perform the bare minimum of functions is not likely the number you want to perform at a higher level you desire.
It's not performing at a level that "you" as the proprietor desire, it's performing at a level that drives customer satisfaction. What kind of alternate universe do you live in where you think your business will continue to grow and prosper when you cut employees that drive that satisfaction? Customers will leave and your business will suffer, and your G&A is the same because you have been artificially forced to pay more for labor.
You guys have never had any experience in the restaurant business, have you?
slowguy is spot on.
In the restaurant business, you always need to hire more than you think you need because you generally cannot rely on what you have. No-shows, sickness, life emergencies, and incredible turn-over make it so you rarely, if ever, have enough staff. Then you have the very small percentage of staff who actually seek more hours, more shifts, and more OT. You give it to them because they are reliable and it makes your life easy. But, when MW jumps this greatly, you now have to cut those hours and it is the go-getters who get hurt the most.
I worked in, and did scheduling for, a restaurant while in college (and we pay servers min wage up here, not a 'serving' wage) and I currently employ a few people at rates marginally above our minimum wage.
What you are describing has not been my experience.
Min wage jumps, and more often then not that cost is just passed on to customers. If hours get cut, it is not from the 'go getters', because good managers know those few good servers are what make your business tick. You cut the shit, the part time students, the people who call in sick every Friday, etc.
After a little while, your business finds it's new normal, and a year after that, you have more or less forgotten about the wage hike. I'm not saying it's a painless experience, but, you adapt.
When smoking was banned in restaurants here, the restaurant industry went ape shit. They complained that they would all go out of business. Same thing when drinking and driving rules became more strict. Complaints about overbearing, un-business friendly legislation were everywhere. Yet, the world moves on, and those restaurants and bars are still doing fine.
Long Chile was a silly place.