Two good customer service experiences in the same week.

First - I cracked the lens on my Rudy Project sun glasses. Rudy has a replacement lens program, where you can send in you cracked or scratched lens for a new set for a reasonable $14.95. I put my cracked lenses along with a check for $14.95. For some reason I was expecting this to take a few weeks - but to my surprise my new lens arrived in just over a week.

Second. My Kurt trainer was leaking. I know it not supposed to ever leak, but one day I noticed a small spot under the unit. I felt the resistance unit with my hand and it had an oil film on it. I called Kurt and they were kind of shocked that it was leaking, the person on the phone said really a few times, they apologized several times and sent me a new resistance unit along with a box to return the old one. I called on Thursday, and had the new unit Monday. Did not even miss a workout.