Chuck's Bikes is awesome. We have all had customer service nightmares from time to time, so it's refreshing when someone steps up to the plate and really does something cool.

I visit Chuck's site frequently, and I've been wanting to do business with him for a while. I've emailed him quite a bit, and he always replies promptly. Until a week ago, I had never bought anything from him. Well, I ordered the Look seat post he has along with one of those $12 carbon water bottle cages. When the stuff came in, I found that he had sent me two water bottle cages, but had billed me for one. I emailed him back (we also got turned around processing my payment) and asked him about this. I was perfectly willing to pay for the extra cage. He told me to just keep it free of charge.

Now, $12 isn't that much. That won't make or break either me or Chuck. But he still didn't have to give it to me. He was real cool about everything, and the whole transaction went very well.

If you're looking for bike stuff, particularly if you're on a budget, Chuck's is a great place to go. I'll certainly do business with him in the future.

RP