I did an informal study three years ago while Christmas shopping. I timed the duration of the checkout process for a few (about five) checkouts at brick and mortar retail stores like Marshall Fields, Nordstrom, Victoria's Secret, Borders, Mervyn's, Target, Circuit City and Best Buy.
The average check out time was a whopping 5:47. That is from the time I stepped to the register to the time I walked away with my bag. One retailer (Marshall Fields) took 11:53 to ring up a simple transaction with four items. That was after a 17:00+ minute wait in line to even get to the register. the best was Borders, under 3:00 for four books and a card.
Here's my point: What is your degree of aggravation (if any) with delays at the register while checking out due to "computerized" point of sale systems?
Tom Demerly
The Tri Shop.com
The average check out time was a whopping 5:47. That is from the time I stepped to the register to the time I walked away with my bag. One retailer (Marshall Fields) took 11:53 to ring up a simple transaction with four items. That was after a 17:00+ minute wait in line to even get to the register. the best was Borders, under 3:00 for four books and a card.
Here's my point: What is your degree of aggravation (if any) with delays at the register while checking out due to "computerized" point of sale systems?
Tom Demerly
The Tri Shop.com
Last edited by:
Tom Demerly: Nov 15, 04 11:00