A couple months ago I hit a huge pothole with 1 mile to go at triathlon in Michigan. I put a unrepairable dent in the rim of my front Hed3 and the folks at Hed were nice enough to replace the wheel for a reasonable charge under their no-fault crash policy.

I also managed to put a dent in the rim and crunch a small section of the composite on my tubular Renn disc. I sent the wheel to Frank Rehnelt at Renn Multisport, to see if it was repairable, or if it should be replaced. He checked it over and said he thought it could be repaired. I just got it back this week and couldn't believe what a great job he did. I can't even tell where the dent in the rim was and the composite has a very inconspicious repair. The rim also runs perfectly true.

When I asked Frank what my charges were he said "don't worry about it" and they shipped it back to me for free! This is what I call great customer service.