NordicSkier wrote:
I can relate.
I wanted some small front end parts for an Argon 18 E-114. About $50 worth of parts if I recall.
Couldn't order through the Argon 18 website. Had to call up an Argon 18 dealer in another city to order the parts for me... then mail them to me!
Absurd.
I understand the whole go to the LBS thing, but small replacement parts (special bolts, stems, seat clamps, maybe even proprietary seat posts(?)) should be available to order online from the manufacturer.
Use a third-party to pack and ship if it's a hassle... but give bike owners the option.
Are you listening bike manufacturers?
The problem with your
assessment of buying factory direct is: the factory/manufaturer has a dealer agreement. They agree that they will stay out of the retail business and for that agreement, the dealer pays them a lot of money to have the rights to sell their product. The dealer not only pays for the rights to sell said product, they also invest in brick and mortar, store front. They are also the ones that help sponsor all of the local triathlons and provide race support.
Seeing as they make such a substantial investment, I don't mind buying everything from them