SBR_bestgoodbad wrote:
I think the 2 pieces of information we do not have right now are
(1) "what is the starting point for the LBS in terms of cashflow from new bike sales?" (2) What does Trek think it can take away from competitors from the people who currently buy on line .. and cannot buy trek?
If the margins are slim to none (considering inventory carrying costs, sales staff time/expense, facility costs to house the showroom, and etc). it might not be such a big change to LBS.
Trek maintains / increases market share to those guys who want to buy that way (who are buying Pinerello or brand X now anyway). the LBS still caters to people like me who like the service and 1-2 year free refits and calibration. And, the LBS has more Treks to service.
May not be as dire as it appears, on the surface.
I was thinking about this quite a bit recently after purchasing a new cross bike at my LBS. I was very close to ordering a nice niner online from competitive cyclist, even with the team discount and buying a closeout, the specialized Crux was still the same price as a brand new high end niner on sale at CC. I think the online bike sales are hurting the higher end market. Clearly shops are not reliant on the roadies as most of their sales come from MTB's, accessories, and repairs, but they are slowly bleeding to online purchases. I am seeing more and more roadies locally purchasing brands which can be bought online: BMC, Pina, Niner, Van Dessel, Boardman, Argon etc. Brands like specialized, Trek, Felt, Cannondale are going to have to address this at some point, or they are going to loose a chunk of the market.
The LBS is also failing to address the high end market. Most often they do not leverage services such as high end fitting, customization, and other services which would be appealing to more serious cyclists. The other issue is many LBS no longer offer reduced shop fees for bikes purchased at their shop, essentially neutralizing the point of loyalty.
I think a brand like Cannondale, Cervelo, or Felt could really take a strangle hold of the high end market if they sold direct to consumer.