I bought a 2013 Speed Concept 7.5 model in January. Riding over small bumps would cause the chain to clip the edge of the chainstay protector plate and on three occasions, ripping it off and dragging it into the chain rings. Trek in Australia and the dealer told me it was rider error but they replaced the plate anyway. I ended up in hospital when the same thing happened when swerving to miss colliding with a car, requiring me to have a plate inserted to fix my broken clavicle and also suffering three fractured ribs. I had to pull out of Ironman Australia in May and can't ride, run or swim for a few months.
I'm disappointed with the Australian office of Trek and the dealer, Turramurra Cyclery in Sydney, for their attitude mainly, but I'm also out of pocket for the crash damaged caused to the bike as a result of this design flaw (IMHO) or at best, manufacturing defect. I believe the plate is more trouble than it's worth.
I'm disappointed with the Australian office of Trek and the dealer, Turramurra Cyclery in Sydney, for their attitude mainly, but I'm also out of pocket for the crash damaged caused to the bike as a result of this design flaw (IMHO) or at best, manufacturing defect. I believe the plate is more trouble than it's worth.
Last edited by:
alankstewart: Mar 30, 13 2:34