gphin305 wrote:
Not impressed with 3T website and their customer service.
Not related to 3T specifically, whom I've never emailed, but I'm shocked at how many major cycling companies just completely ignore email. If you put your email address out there, answer it! And I'm not talking about warranty fights or anything, just honest questions as a prospective customer.
And for some companies it just seems to be unintentional. There's one company where I emailed 3 times over a month, and got nothing. So I called, got a human, and it was top notch, friendly service.
Some companies just seem to completely lack InterWeb skills.