Like this? The picture posted:

http://forum.slowtwitch.com/...Hub_Recall_P5437559/

Check to see if your hubs have been recalled. They might fix it under the recall regardless of the ownership? But I don't know this for sure. Check it.

I would call Zipp

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There were two recalls:

https://www.cpsc.gov/...8-bicycle-wheel-hubs
https://www.cpsc.gov/...p-bicycle-wheel-hubs


Edit: both of these were for front hubs though. I don't remember seeing a recall on the rear hubs.

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I'd still talk to a local zipp retailer. Zipp might not warranty the wheel but you could still get a quote on the replacement. Without that quote then it'll be hard for you to determine which route to take. Might not be worth the repair cost. Maybe it will be. And also as previously mentioned, it might've been covered by a recall.

You could also lace in a better (non-Zipp) hub and be done with it.

Talk to SRAM first though -- especially if your front hub also has the flange. That's much more dangerous if it fails.

There are a few Zipp rear hubs on EBay for around 100$

if it's a safety recall it should not matter who the OG owner is.

Recall was front hub, so you probably won't get any help. Although, I would check with a local shop and have them contact zipp first.

I have a rear zipp hub if you need one, it's 10 speed. I wanted 11 speed, so I changed my zipp hub to DT Swiss. That's another option for you, do what I did and go DT Swiss.

Every broken Zipp rear hub I have ever seen was replaced by Zipp.

I wish that was the case. My LBS that I use called Zipp and they said no. Should I try calling Zipp on my own and see what they say?

Here is what it looks like:

If Zipp isn't going to fix it, I think jharris has the right idea. Get a DT Swiss 240 and be safe. Zipp has never made good hubs.

I'd buy a new hub and have it laced with new sapim cxray spokes. There are lots of good hub options out there:

- If you don't have a power meter already, you can get an inexpensive powertap g3 hub.
- The DT240 hub suggested above is a good idea. Those are nice, medium weight, medium cost, and good reliability.
- You could go with something that sounds and looks a bit more unique, like a Chris King or Industry Nine.

Actually, when you get down to buying a replacement hub, there are just not that many 20 hole rear hubs you can use.
Most stop at 24h.
Would be nice to use a Powertap GS hub, but only 24 for those.
DT don't go straight pull at that spoke count, so back to J bend spokes and a shorter lifespan, OK if race only wheels but a bitch if it is your everyday wheel.

The Problem here is that those Zipp hubs were designed for 10 speed.
The stop gap measure of new axle, end cap and cassette body dishes the wheel far too much and you really have to make sure the spoke tensions are nice and even or this happens.
Zipp know about it, they should fix it, and I suggest you call them yourself.
Often it is just the LBS simply being too lazy to bother.

Zipp have been really lucky so far that nobody has serious injuries to turn this into a recall like the front hub.
You have a high end wheel that is only 4 years old and it breaks the hub, that is grounds for 'fit for purpose' replacement in Australia.