So ever since they came out with the first Ironman watch I have loved that product, price, company, and future iteriations of the line. Even loved that they put money into pro/AG triathlon teams, but;
I bought the Timex One GPS Plus watch a few months back, well my wife bought it for me as a gift. Got the gift a few months later, and now they will not activate it as it has been discontinued. WTF! How can you sell a product that has all these cool features and then not activate it? Have called all the way up as far as one person can go, now wondering if anyone else has had this problem?
They say just take it back to retailer for refund, but was bought at Sports Chalet that has since gone bankrupt. Their answer to that was "too bad". So they will not activate it or trade it for something that can be, brand new in the box. Talk about pissing off your customer, can this customer service be explained away, what am I missing? Gone up the line through 3 managers, seem to have hit a road block now, need the collective help of the ST mafia now.
Anyone work of the company, know someone that does, I want to love them again!!!
I bought the Timex One GPS Plus watch a few months back, well my wife bought it for me as a gift. Got the gift a few months later, and now they will not activate it as it has been discontinued. WTF! How can you sell a product that has all these cool features and then not activate it? Have called all the way up as far as one person can go, now wondering if anyone else has had this problem?
They say just take it back to retailer for refund, but was bought at Sports Chalet that has since gone bankrupt. Their answer to that was "too bad". So they will not activate it or trade it for something that can be, brand new in the box. Talk about pissing off your customer, can this customer service be explained away, what am I missing? Gone up the line through 3 managers, seem to have hit a road block now, need the collective help of the ST mafia now.
Anyone work of the company, know someone that does, I want to love them again!!!