Interesting stuff going on in the world of Polar these days...
As a long time Garmin Fan, I ended up trying out a Polar V800. Nice looking watch and nice hardware.
Software has some issues, as updates have taken a lot longer than the company has speculated, however the MUCH BIGGER issue I've noticed is that Polar seems to struggle in their communication with their customers.
1. It took DCRainmaker's review to actually make public the timeline of release dates for updates to the firmware.
2. There is little response currently in the "Polar V800 Ask me anything thread" by Polar representatives anymore.
3. Responses to emails are slow and way off base. I had asked about a power meter glitch (I own a Powertap and am using the Viiiiva HR strap to bridge the ANT+ signal to BT, but the numbers are twice as high as what they should be when displayed on the watch). Their initial answer was that it was the fault of Viiiiva, who I also contacted. Problem is the 'doubling' also occurs with the BT cap you can buy for the Powertap... so it is a Polar issue. No reply on the second email...
All of this sounds like (AND IS) another triathlete whinning about his first world problems, but you see the weird thing is I still like the watch, I just can't seem to get much communication from Polar. This was not the main point of this post, as we all enjoy a good "Traithlete Whinning thread", but the following is bizarre...
And then... Polar has decided to take away their own Polar Forum.
Dear Polar forum users,
On 15th December we'll be closing this discussion forum. But not to worry, our dialog with you can continue on our Facebook wall. There you can hear the latest news, learn about events and campaigns, and share your thoughts with Polar community. If you need assistance on your Polar product, please contact Polar customer care.
Thank you for being active here. You’re the best! We hope to see you on Facebook!
It's interesting to say the least, but I suspect it is a corporate strategy (Strategery?) they are applying.
What does Slowtwitch think about all this?
No, not my issues contacting them, or the short comings of the watch, but the change in direction about response and removal of forums?
http://forum.polar.fi/forumdisplay.php?f=122
Founder of THE TRIATHLON COLLECTIVE (Closed Facebook Group). A SBR discussion group without the white noise/trolling!
As a long time Garmin Fan, I ended up trying out a Polar V800. Nice looking watch and nice hardware.
Software has some issues, as updates have taken a lot longer than the company has speculated, however the MUCH BIGGER issue I've noticed is that Polar seems to struggle in their communication with their customers.
1. It took DCRainmaker's review to actually make public the timeline of release dates for updates to the firmware.
2. There is little response currently in the "Polar V800 Ask me anything thread" by Polar representatives anymore.
3. Responses to emails are slow and way off base. I had asked about a power meter glitch (I own a Powertap and am using the Viiiiva HR strap to bridge the ANT+ signal to BT, but the numbers are twice as high as what they should be when displayed on the watch). Their initial answer was that it was the fault of Viiiiva, who I also contacted. Problem is the 'doubling' also occurs with the BT cap you can buy for the Powertap... so it is a Polar issue. No reply on the second email...
All of this sounds like (AND IS) another triathlete whinning about his first world problems, but you see the weird thing is I still like the watch, I just can't seem to get much communication from Polar. This was not the main point of this post, as we all enjoy a good "Traithlete Whinning thread", but the following is bizarre...
And then... Polar has decided to take away their own Polar Forum.
Dear Polar forum users,
On 15th December we'll be closing this discussion forum. But not to worry, our dialog with you can continue on our Facebook wall. There you can hear the latest news, learn about events and campaigns, and share your thoughts with Polar community. If you need assistance on your Polar product, please contact Polar customer care.
Thank you for being active here. You’re the best! We hope to see you on Facebook!
It's interesting to say the least, but I suspect it is a corporate strategy (Strategery?) they are applying.
What does Slowtwitch think about all this?
No, not my issues contacting them, or the short comings of the watch, but the change in direction about response and removal of forums?
http://forum.polar.fi/forumdisplay.php?f=122
Founder of THE TRIATHLON COLLECTIVE (Closed Facebook Group). A SBR discussion group without the white noise/trolling!