*** See this post for an update. ***
I'm not impressed with E-Rudy customer service.
Understandably, delays in production happen, but I pre-ordered the Wing57 last October. Despite the small print in the order confirmation stating that I'd be updated regarding backorders, they did not communicate with me at each of the production delays. I've had to contact them to discover the order status. In my last phone call with them I suggested that it would be professional to keep customers informed of, and apologize for, delays. The support person got in a huff and said that they are a small office and don't have the resources to keep customers up to date. (He was also adamant that the Wing57 was a one-size-fits-all and not of two different sizes--despite the website and personal reports to the contrary.)
I just called to cancel my order since I've purchased a Giro AA instead. It turns out that my order had already been voided, without my consent. Yep, I'm happy not to be a customer of E-Rudy, but I'm not impressed with how the issue was handled. (Although the support person on the phone today was quite pleasant.)
/Howie Nordström
I'm not impressed with E-Rudy customer service.
Understandably, delays in production happen, but I pre-ordered the Wing57 last October. Despite the small print in the order confirmation stating that I'd be updated regarding backorders, they did not communicate with me at each of the production delays. I've had to contact them to discover the order status. In my last phone call with them I suggested that it would be professional to keep customers informed of, and apologize for, delays. The support person got in a huff and said that they are a small office and don't have the resources to keep customers up to date. (He was also adamant that the Wing57 was a one-size-fits-all and not of two different sizes--despite the website and personal reports to the contrary.)
I just called to cancel my order since I've purchased a Giro AA instead. It turns out that my order had already been voided, without my consent. Yep, I'm happy not to be a customer of E-Rudy, but I'm not impressed with how the issue was handled. (Although the support person on the phone today was quite pleasant.)
/Howie Nordström