Lost Faith in Trek - Looking for new Brand

Oct 26, 16 9:55

Post #1 of 65 Views: 8055

I have never been one to complain on social media, but after the experience I have had with a high end Trek triathlon bike I am hoping for either some form of resolution or at least a warning to other consumers.

I dropped my Trek Speed Concept 7.5 off at the Trek store in Boca Raton, FL to have the headset bearings replaced before Ironman Chattanooga. During the race, I noticed the front end becoming very loose. I realized post-race that the reason was one of the bolts attaching the stem to the fork had broken. I contacted the manager of the shop who started a warranty claim, but even though this is less than a year old, Trek refused to replace the frame because the damage was only cosmetic (even though this was damaged because of either faulty parts or workmanship) and as I was told "There was still a chance I could have damaged it while riding". I was given a replacement fork which was offered to me as either all white or all black (loosing the paint scheme on the bike). I was ok with this, even though this will ruin the resale value.

I paid the Trek store several hundred dollars for re-cabling, a new chain, and some other parts. On my first ride, I had the brake lever EJECT from the bars (it appears these were never tightened and popped loose when i hit a bump). It was quite an experience trying to grab a free-floating brake lever while riding at 22mph. I am shocked that I wasn't injured.

I have Ironman Florida in less than two weeks and zero confidence that this bike will carry me the distance safely. This has been my 6th consecutive Trek bike and if anyone has any brand recommendations for a replacement I am ready for a switch and would love to hear them.

Last edited by: crpark0: Oct 26, 16 9:57

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 9:59

Post #2 of 65 Views: 8016

Cervelo or Felt

Make Inside Out Sports your next online tri shop! http://www.insideoutsports.com/

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 10:00

Post #3 of 65 Views: 8006

I feel like you have posted this on FB somewhere such that it popped up in my newsfeed. Maybe in a group somewhere? You got a ton of replies on that thread, so I'm curious to why you're posting it on ST. I have a couple of thoughts on this:

1) Sounds like your bike was not serviced or put together properly
2) If you notice something faulty on the bike (i.e. a loose bolt) and continue to ride it, there will be consequences.

Your issues have little, if anything, to do with Trek...looks like your issues are mostly due to your shop.

Last edited by: James Haycraft: Oct 26, 16 10:02

Re: Lost Faith in Trek - Looking for new Brand [James Haycraft] [ In reply to ]

Oct 26, 16 10:07

Post #4 of 65 Views: 7953

James Haycraft wrote:

Your issues have little, if anything, to do with Trek...looks like your issues are mostly due to your shop.

^^^^^^^ +1

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 10:09

Post #5 of 65 Views: 7940

Sorry to hear about your bad experience. I have had nothing but good experiences with Trek/Bontrager. Crash replaced a helmet 2 days after my 1 year expired. I'd try talking to TREK Customer Service again. Sounds like the shop is more at fault than anything.

Re: Lost Faith in Trek - Looking for new Brand [James Haycraft] [ In reply to ]

Oct 26, 16 10:11

Post #6 of 65 Views: 7922

James Haycraft wrote:

1) Sounds like your bike was not serviced or put together properly
2) If you notice something faulty on the bike (i.e. a loose bolt) and cont

Yeah, sounds like a Trek Store mechanic did the old wake-and-bake prior to working on that thing. I always do a good once-over after getting a bike back from the shop. Even a mechanic I trust once failed me.

Bad wrenching from high-end shops does surprise me, though, since the service dept. is one of only two remaining trump cards that brick-and-mortar stores hold over Web sales. (along with fitting services). You think they'd have a 1-minute QA checklist prior to releasing a bike. Sometimes they're just in a big rush, though.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 10:14

Post #7 of 65 Views: 7901

It sounds like your beef should be primarily with your shop rather than Trek. Perhaps you could get then a torque wrench for Christmas.

Re: Lost Faith in Trek - Looking for new Brand [James Haycraft] [ In reply to ]

Oct 26, 16 10:14

Post #8 of 65 Views: 7897

James,

I did post that on FB, but I'll be the first to admit that I'm not a FB expert and not sure how it would have shown up in your feed - the comments were all from buddies of mine. I'm curious as to if anyone on here (mainly triathletes and racers) have had similar issues with the speed concepts and a poll as to the current makeup of tri bikes on the race scene.

As for the bike shop - I grew up in the bike industry and was a wrench for 7 years. The only reason I haven't worked on this bike is because of the varying torque requirements and complexity on the front end. I had the work done by a Trek specific bike shop because I'm told they are all experts in knowing the required cable lengths, torque settings, etc. As I see it the Trek Bicycle stores are a direct representation of the Trek brand. Maybe I'm misled on this.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 10:18

Post #9 of 65 Views: 7862

Well, yea a bike shop represents the products it sells; but at the end of the day the liability of a service issue (like your brake lever) is on the shop that did the service and not on Bontrager for being faulty in some way. I've worked on quite a few 9 series Speed Concepts and while they are complicated they are not especially difficult to work on and things like your front end essentially coming loose and shearing a bolt off is DEFINITELY not Trek's problem. Interestingly, most/all of your communication with the warranty department has likely been through the company that represents Trek to you: the LBS you chose. This same LBS also seems to have done a poor service job on your bike... .

And FTR, I'd say the same things about any bike/component manufacturer. People think I have a Cervelo bias (wait, I do) but if you swapped your Trek for a P5-6 in this conversation I'd be saying the same thing.

Last edited by: James Haycraft: Oct 26, 16 10:19

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 10:26

Post #10 of 65 Views: 7792

Ok hold on....

To replace the fork, it only requires you to re-cable the front brake (and I could argue you could just use the existing cable and no re-cabling is needed). If the shop really told you the whole bike needed re-cabling, you need to take your business elsewhere now.

I know it's a drive but take your bike to Tri Bike Run in Juno Beach and tell them I sent you (George/Linda are the owners and Rudy is the head mechanic). They will take great care of you.

I've had 3 trek speed concept's and have had the following problems:

- thread stripped on fork where the stem attaches to it (2012 version bike). Fork replaced under warranty. No money out of my pocket.
- Cracked stem (2012 version bike). Stem replaced under warranty. No money out of my pocket.

I'd say that's pretty good for the amount of abuse I give my bikes (event though I take good care of them). I don't think any of your problems are specific to Trek the mfg. It's the workmanship and that's on the shop. Just because the shop's name says Trek, please don't lump them in the same category as the mfg.

Re: Lost Faith in Trek - Looking for new Brand [James Haycraft] [ In reply to ]

Oct 26, 16 10:27

Post #11 of 65 Views: 7786

James Haycraft wrote:

DEFINITELY not Trek's problem.

Well, ultimately Trek is responsible for enforcing service standards at their official dealers. I don't think Trek lets any old bike store put a big Trek logo in their window. They have to keep up-to-date with Trek processes and service bulletins. They have to bring some standards to the table. That said, no dealer can ensure that mechanics never screw up.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 10:31

Post #12 of 65 Views: 7754

I agree it sounds like an LBS issue, not Trek.

That being said - a question: When my vehicle has a warranty problem, the dealership / manufacturer provide the part and all labor involved. In the bike industry it seems that the part is covered, but the LBS's charge for labor to make the repair, swap things out, etc. People seem to be paying this without question. Why? Does the manufacturer not cover the labor as part of the warranty?

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 10:37

Post #13 of 65 Views: 7713

crpark0 wrote:

James,

I did post that on FB, but I'll be the first to admit that I'm not a FB expert and not sure how it would have shown up in your feed - the comments were all from buddies of mine. I'm curious as to if anyone on here (mainly triathletes and racers) have had similar issues with the speed concepts and a poll as to the current makeup of tri bikes on the race scene.

As for the bike shop - I grew up in the bike industry and was a wrench for 7 years. The only reason I haven't worked on this bike is because of the varying torque requirements and complexity on the front end. I had the work done by a Trek specific bike shop because I'm told they are all experts in knowing the required cable lengths, torque settings, etc. As I see it the Trek Bicycle stores are a direct representation of the Trek brand. Maybe I'm misled on this.

The SC is not that hard to work on. You do realize that every bike has torque settings right? But Trek is one of the few (if not the only) that stamps the torque setting right next to the bolt!! It can't get any easier than that! You buy a torque wrench off amazon. You take your time working on the bike and once you've taken it apart a few times, you can take it apart in your head in your sleep.

You've been a mechanic before so I'm honestly baffled on why you be would scared to work on your own bike.

Re: Lost Faith in Trek - Looking for new Brand [stevej] [ In reply to ]

Oct 26, 16 10:45

Post #14 of 65 Views: 7654

Agree with Steve- take your bike to TBR.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 10:46

Post #15 of 65 Views: 7650

I don't have a recommendation for alternate brand bike as I love my speed concept, but definitely not a fan of the service at the Trek shop in Boca. They only people that I let touch my bike are the guys at TUNE in Boca. Hands down the best service in the area. Ethan and Vince are excellent mechanics and can service all makes of bikes. The foundation of their business is service.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 10:46

Post #16 of 65 Views: 7648

I've had just the opposite experience with Trek: they warrantied a '14 frame where the seatpost clamp had failed and the whole process was very much so "no hassles".

I'm going to echo what the others are saying: your beef is primarily with your LBS. The brake lever has nothing to do with Trek. I can't speak to the other faults but it sounds like the mechanic working on your bike doesn't know what he/she is doing.

If you're willing to drive up to Juno Beach, Tri Bike Run has Trek, Felt, Cervelo... even Ventum... and the staff is very knowledgeable and friendly.

Re: Lost Faith in Trek - Looking for new Brand [GreenPlease] [ In reply to ]

Oct 26, 16 11:01

Post #17 of 65 Views: 7581

You need to find another shop to go to. Or better yet, learn how to do the work yourself. Not great alternatives but could save you from a crash.

Re: Lost Faith in Trek - Looking for new Brand [stevej] [ In reply to ]

Oct 26, 16 11:09

Post #18 of 65 Views: 7551

It's not that I'm scared to work on the bike, I'm just extremely busy (working 12 hours a day) and I didn't own a torque wrench (which I have now purchased to recable the front brake and reassemble the front end). I haven't done anything but basic maintenance on my own bikes in 15 years. Quite a lot has changed since then, hydraulic disc brakes were only available on ultra high end mountain bikes at that time. I also thought that a mechanic from a Trek Store would be better trained to do the job. Similar to having a house painted - I could do the job, but the speed at which it would be done and the professionalism at the end would be worth spending the money. Lesson learned....

I do appreciate your recommendation for the shop in Juno. I'll check them out when I need something else done on my bike.

Re: Lost Faith in Trek - Looking for new Brand [trail] [ In reply to ]

Oct 26, 16 11:14

Post #19 of 65 Views: 7522

trail wrote:

James Haycraft wrote:

DEFINITELY not Trek's problem.

Well, ultimately Trek is responsible for enforcing service standards at their official dealers. I don't think Trek lets any old bike store put a big Trek logo in their window. They have to keep up-to-date with Trek processes and service bulletins. They have to bring some standards to the table. That said, no dealer can ensure that mechanics never screw up.

If you think that actually happens between manufacturers and bike shops... I've got some great stuff to sell you!

Re: Lost Faith in Trek - Looking for new Brand [stevej] [ In reply to ]

Oct 26, 16 11:23

Post #20 of 65 Views: 7456

stevej wrote:

Ok hold on....

To replace the fork, it only requires you to re-cable the front brake (and I could argue you could just use the existing cable and no re-cabling is needed). If the shop really told you the whole bike needed re-cabling, you need to take your business elsewhere now.

I know it's a drive but take your bike to Tri Bike Run in Juno Beach and tell them I sent you (George/Linda are the owners and Rudy is the head mechanic). They will take great care of you.

I've had 3 trek speed concept's and have had the following problems:

- thread stripped on fork where the stem attaches to it (2012 version bike). Fork replaced under warranty. No money out of my pocket.
- Cracked stem (2012 version bike). Stem replaced under warranty. No money out of my pocket.

I'd say that's pretty good for the amount of abuse I give my bikes (event though I take good care of them). I don't think any of your problems are specific to Trek the mfg. It's the workmanship and that's on the shop. Just because the shop's name says Trek, please don't lump them in the same category as the mfg.

perhaps i'm missing something here. was the fork damaged from use as a result of the broken stem bolt ? if not, why would the fork need to be replaced if it's just one bolt attaching the stem to it that is the problem ? can't just remove and replace the stem ?

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 11:26

Post #21 of 65 Views: 7429

I have worked on several thousand of my bikes and have never used a torque wrench.

Re: Lost Faith in Trek - Looking for new Brand [adablduya1] [ In reply to ]

Oct 26, 16 11:37

Post #22 of 65 Views: 7383

adablduya1 wrote:

stevej wrote:

Ok hold on....

To replace the fork, it only requires you to re-cable the front brake (and I could argue you could just use the existing cable and no re-cabling is needed). If the shop really told you the whole bike needed re-cabling, you need to take your business elsewhere now.

I know it's a drive but take your bike to Tri Bike Run in Juno Beach and tell them I sent you (George/Linda are the owners and Rudy is the head mechanic). They will take great care of you.

I've had 3 trek speed concept's and have had the following problems:

- thread stripped on fork where the stem attaches to it (2012 version bike). Fork replaced under warranty. No money out of my pocket.
- Cracked stem (2012 version bike). Stem replaced under warranty. No money out of my pocket.

I'd say that's pretty good for the amount of abuse I give my bikes (event though I take good care of them). I don't think any of your problems are specific to Trek the mfg. It's the workmanship and that's on the shop. Just because the shop's name says Trek, please don't lump them in the same category as the mfg.

perhaps i'm missing something here. was the fork damaged from use as a result of the broken stem bolt ? if not, why would the fork need to be replaced if it's just one bolt attaching the stem to it that is the problem ? can't just remove and replace the stem ?

Stem bolt wasn't broken. The bike was being reassembled and torqued to the mfg specs. The SC stem gets fastened on the top part of the fork. There are threaded inserts on the top of the fork where the stem bolt gets attached. When tightening the bolt down (and I didn't exceed the max torque setting), the thread in the fork stripped and the bolt just kept spinning. On the older bike, there were 3 bolts that attached the stem to the fork. With one of the threads stripped in the fork, the stem was riding a tad loose next to fork.

Re: Lost Faith in Trek - Looking for new Brand [stevej] [ In reply to ]

Oct 26, 16 11:47

Post #23 of 65 Views: 7328

following you there... still don't see why the fork would need to be replaced... how was it damaged ? if the "female" side of the stem was stripped, the bolt is obviously not torqued. why not just remove the other bolt(s) and take the stem off and replace it ? apology if i'm still not getting your drift.....

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 11:50

Post #24 of 65 Views: 7315

crpark0 wrote:

Trek Bicycle stores are a direct representation of the Trek brand. Maybe I'm misled on this.

Ditto everyone. All the stuff is the shop's fault, not the manufacturer's. Find a shop with solid mechanics. If you contacted Trek and pushed that their local shop representing them killed the bike, Trek would probably tell you that the shop should make you whole again. Maybe Trek would assist the shop and encourage them to do better. But that depends a lot on how you approach Trek and the shop owner.

And, I would never have maintenance done prior to an event, unless I had no choice or a few hundred miles to find and fix any issues.

Re: Lost Faith in Trek - Looking for new Brand [James Haycraft] [ In reply to ]

Oct 26, 16 11:55

Post #25 of 65 Views: 7293

James Haycraft wrote:

If you think that actually happens between manufacturers and bike shops... I've got some great stuff to sell you!

I'll check the Classifieds! :)

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 11:57

Post #26 of 65 Views: 3684

You need to learn to wrench yourself. And get a repair stand plus some good tools. That will probably eliminate all those problems.

Re: Lost Faith in Trek - Looking for new Brand [adablduya1] [ In reply to ]

Oct 26, 16 12:02

Post #27 of 65 Views: 3676

The stem is not threaded where it sits on top of the fork. The fork is threaded and that's what stripped. Hence need new fork. Stem was fine.

Last edited by: stevej: Oct 26, 16 12:03

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 12:11

Post #28 of 65 Views: 3658

Reading what you wrote: time to find a different shop, not a different brand of bike.

no sponsors | no races | nothing to see here

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 12:32

Post #29 of 65 Views: 3623

Time to find a new LBS, not a new manufacturer. What you describe are symptoms of a sloppy job at the shop, not the manufacturer's fault. Alternatively, you could choose to talk to the LBS about why you're considering leaving them for a new shop and see if anything changes in the future.

I'd also suggest learning to do some of your own basic maintenance. I'd like to be able to say every bike I've ever bought was perfectly assembled, but they haven't. Particularly on high-end TT bikes the assembly can be quite extensive, even for a seasoned bike wrench. Things get missed. I learned my lesson when I was riding a new TT bike and over the course of one of the first rides with it I discovered the seat clamp wasn't torqued to spec. At our rest stop 40 miles in I had to fix it and had to have a bunch of guys wait on me (I didn't find out until right before we were about to ride out again). Next time I went into the LBS I told them what had happened in a "not a big deal, but just wanted to let you know" sort of a way. The bike wrench was apologetic, i said no problem and we moved on. Now whenever I get a new bike or get a bike back from service I give it a quick once-over.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 12:38

Post #30 of 65 Views: 3610

Honestly this all just sounds crazy to me. I have had a SC for 3 years now, fantastic bike. I have had some shops over the yrs do some sub par work on it and when that happens guess what: it does not run as well! Carl is also always on here to answer any questions that come up....... Here is my only complaint about Trek; in Kona you see the vendors that really seem to care about triathlon and Trek as no were to be found, in fact i have never seen Trek at a single race the past 3-4 yrs i have done triathlon. I like to support brands and products that are committed to the sport. Trek has made a fantastic bike that they can carry across to the road bike world as well, must save them lots of production dollars to do this? Would love to see them make a tri specific bike and be present at races. This still does not take away from what a fantastic bike the SC is along as the proper work is done on it.

2024: Bevoman, Galveston, Alcatraz, Marble Falls, Santa Cruz

Re: Lost Faith in Trek - Looking for new Brand [stevej] [ In reply to ]

Oct 26, 16 12:50

Post #31 of 65 Views: 3585

stevej wrote:

The stem is not threaded where it sits on top of the fork. The fork is threaded and that's what stripped. Hence need new fork. Stem was fine.

this is where i lost your drift. i've never had a bike with a threaded steerer tube. frankly, never knew such a thing existed. so, how does a (and what kind of) stem attach to this threaded fork ?

Last edited by: adablduya1: Oct 26, 16 12:52

Re: Lost Faith in Trek - Looking for new Brand [BBLOEHR] [ In reply to ]

Oct 26, 16 12:51

Post #32 of 65 Views: 3580

BBLOEHR wrote:

Honestly this all just sounds crazy to me. I have had a SC for 3 years now, fantastic bike. I have had some shops over the yrs do some sub par work on it and when that happens guess what: it does not run as well! Carl is also always on here to answer any questions that come up....... Here is my only complaint about Trek; in Kona you see the vendors that really seem to care about triathlon and Trek as no were to be found, in fact i have never seen Trek at a single race the past 3-4 yrs i have done triathlon. I like to support brands and products that are committed to the sport. Trek has made a fantastic bike that they can carry across to the road bike world as well, must save them lots of production dollars to do this? Would love to see them make a tri specific bike and be present at races. This still does not take away from what a fantastic bike the SC is along as the proper work is done on it.

A bit tangential, but Trek was one of the first (if not THE first) to design a true TRIATHLON bike built for triathletes and not a "time trial" bike that triathletes simply used (other than QR). They started many of the trends we see today.

Re: Lost Faith in Trek - Looking for new Brand [adablduya1] [ In reply to ]

Oct 26, 16 12:57

Post #33 of 65 Views: 3566

http://forallmyfriends.com/...peed-concept-tdf.jpg

Re: Lost Faith in Trek - Looking for new Brand [stevej] [ In reply to ]

Oct 26, 16 13:07

Post #34 of 65 Views: 3540

stevej wrote:

http://forallmyfriends.com/...peed-concept-tdf.jpg

a picture always helps, thanks ! quite a bit more space-age than my abilities have encountered. i've learned to do all my own bike maintenance, including installing forks and many a headset, but my bikes all have steerer tubes to which to bolt a stem.

Last edited by: adablduya1: Oct 26, 16 13:08

Re: Lost Faith in Trek - Looking for new Brand [James Haycraft] [ In reply to ]

Oct 26, 16 13:07

Post #35 of 65 Views: 3539

Yea i did get off track but its the one thing that does bug me about Trek, i am just one small voice. Yes i am aware of what they have done in the past but i always live in the moment of what have you done for me lately. Of course i do argue with myself that they have such a fast bike would anything even be gained by re working a new design? Cervelo spent how much on the PX5 and put how many hours into it and gained what 2w? Yes i know still off track.

2024: Bevoman, Galveston, Alcatraz, Marble Falls, Santa Cruz

Last edited by: BBLOEHR: Oct 26, 16 13:13

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 13:47

Post #36 of 65 Views: 3480

Look crpark or whatever your name is. I don't know who you think you are but you obviously are not the caliber of rider that deserves to put your ass on my saddle. I'm fast as fizzuk, and you probably broke me by tossing me in that back of your '85 Yota pick-em-up truck like a worn out Huffy. I need to be treated with respect and I need to be ridden like a banshee on crack. You obviously can't handle me. Better to just trade me in and get that piece of shiz Crack-n-Fail errr Cannondale Slice you've been eyeing. I heard their weight limit is more in line with the pounds you're pushing anyways.

As for the rest of you keyboard commandos thinking you can sling wrenches - You don't know shit!

Re: Lost Faith in Trek - Looking for new Brand [jimatbeyond] [ In reply to ]

Oct 26, 16 13:48

Post #37 of 65 Views: 3479

jimatbeyond wrote:

I have worked on several thousand of my bikes and have never used a torque wrench.

While I haven't worked on thousands, I've worked on all my own bikes for 20 years, including my SC9. I too have not used a torque wrench! :)

The SC9 really isnt that hard to work on. I work a lot of hours too, and have two young kids. Just find an evening and set aside a few hours and a few beer, and you'll get the whole thing put together. The things that took me the longest during the initial build were getting the cable housing lengths right, and getting everything fed through the bars.
Since you already have had it built once, you can use the existing housing as a guide as to how long to cut new housing.
And get a cheapo $20 bearing press, like Boca sells I think, for swapping out bottom bracket bearings (assuming yours has press in bearings too), you'll likely need to at least once a year.

Cheers

Re: Lost Faith in Trek - Looking for new Brand [SBRcoffee] [ In reply to ]

Oct 26, 16 13:54

Post #38 of 65 Views: 3457

This has been a strong lesson to me - where are you guys sourcing all of the proprietary bearings? headset and bottom bracket? I wish we could go back to the days of the standard sizes - i would love to throw some King bearings in there.

Re: Lost Faith in Trek - Looking for new Brand [SpeedConcept1] [ In reply to ]

Oct 26, 16 13:58

Post #39 of 65 Views: 3446

SpeedConcept1 wrote:

Look crpark or whatever your name is. I don't know who you think you are but you obviously are not the caliber of rider that deserves to put your ass on my saddle. I'm fast as fizzuk, and you probably broke me by tossing me in that back of your '85 Yota pick-em-up truck like a worn out Huffy. I need to be treated with respect and I need to be ridden like a banshee on crack. You obviously can't handle me. Better to just trade me in and get that piece of shiz Crack-n-Fail errr Cannondale Slice you've been eyeing. I heard their weight limit is more in line with the pounds you're pushing anyways.

As for the rest of you keyboard commandos thinking you can sling wrenches - You don't know shit!

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 14:02

Post #40 of 65 Views: 3435

In all seriousness, screw Trek and their big corporate shit don't stink mentality. Go and get yourself fit by someone that knows what they are doing and have them recommend a few bikes based on your body ergos. hint hint - Adam Baskin at Cat One Fitness in Orlando. Then pick something anti Trek/Cannondale/Specialized as you are a tiny little ant on the earth to them. You don't matter. Besides, it's way cooler being different.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 14:39

Post #41 of 65 Views: 3397

crpark0 wrote:

This has been a strong lesson to me - where are you guys sourcing all of the proprietary bearings? headset and bottom bracket? I wish we could go back to the days of the standard sizes - i would love to throw some King bearings in there.

Curious, was there a reason you chose to replace the headset bearings in the first place. Not really interested in a blanket statement such as, "they were worn out". More interested specifically on what negatively was going on because of them.

Save: $50 on Speed Hound Recovery Boots | $20 on Air Relax| $100 on Normatec| 15% on Most Absorbable Magnesium

Blogs: Best CHEAP Zwift / Bike Trainer Desk | Theragun G3 vs $140 Bivi Percussive Massager | Normatec Pulse 2.0 vs Normatec Pulse | Speed Hound vs Normatec | Air Relax vs Normatec | Q1 2018 Blood Test Results | | Why HED JET+ Is The BEST value wheelset

Re: Lost Faith in Trek - Looking for new Brand [adablduya1] [ In reply to ]

Oct 26, 16 14:42

Post #42 of 65 Views: 3395

see page 7. This should clear everything up.

http://trek.scene7.com/...t_Service_Manual.pdf

Last edited by: stevej: Oct 26, 16 14:43

Re: Lost Faith in Trek - Looking for new Brand [SpeedConcept1] [ In reply to ]

Oct 26, 16 14:56

Post #43 of 65 Views: 3376

SpeedConcept1 wrote:

Look crpark or whatever your name is. I don't know who you think you are but you obviously are not the caliber of rider that deserves to put your ass on my saddle. I'm fast as fizzuk, and you probably broke me by tossing me in that back of your '85 Yota pick-em-up truck like a worn out Huffy. I need to be treated with respect and I need to be ridden like a banshee on crack. You obviously can't handle me. Better to just trade me in and get that piece of shiz Crack-n-Fail errr Cannondale Slice you've been eyeing. I heard their weight limit is more in line with the pounds you're pushing anyways.

As for the rest of you keyboard commandos thinking you can sling wrenches - You don't know shit!

how about this ? blow it out your ass.....

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 15:45

Post #44 of 65 Views: 3339

crpark0 wrote:

This has been a strong lesson to me - where are you guys sourcing all of the proprietary bearings? headset and bottom bracket? I wish we could go back to the days of the standard sizes - i would love to throw some King bearings in there.

There is a very active Trek Speed Concept thread on this forum. On there is a rep from Trek, user name 'Carl'. He is a great resource for info, provides small part numbers for anything on the speed concept, which you can then have any trek dealer order in for you.

Thomas - I had to order new bearings for my SC headset. Symptoms seemed to be the same as would happen with a typical headset - if I tighten enough to not have play, it is rough or difficult to turn. I've raced in the rain several times over the years with it, and used it for roughly 350 hours on the indoor trainer over the past 3 years, lots of sweat seeping into the bars/headset area...

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 15:49

Post #45 of 65 Views: 3333

If the bearings in your headset get notchy you, buy a new headset.

If the bearings in your bottom bracket aren't smooth, buy a new bottom bracket.

They are cheap.

Re: Lost Faith in Trek - Looking for new Brand [Thomas Gerlach] [ In reply to ]

Oct 26, 16 16:20

Post #46 of 65 Views: 3303

Thomas - The headset had developed a "sticking point" in the bars. They always popped back to "zero" where the bars were straight forward. If I loosened the headset, i felt slop, if i tightened it it would keep the "popping" back to the bars being straight ahead. I'm assuming the bearingset had developed a pit. I sweat a lot, and being positioned directly over the bars, I'm sure the bearings take their fair share of salt spray.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 17:01

Post #47 of 65 Views: 3274

crpark0 wrote:

Thomas - The headset had developed a "sticking point" in the bars. They always popped back to "zero" where the bars were straight forward. If I loosened the headset, i felt slop, if i tightened it it would keep the "popping" back to the bars being straight ahead. I'm assuming the bearingset had developed a pit. I sweat a lot, and being positioned directly over the bars, I'm sure the bearings take their fair share of salt spray.

Good to know. Thanks for that.

Save: $50 on Speed Hound Recovery Boots | $20 on Air Relax| $100 on Normatec| 15% on Most Absorbable Magnesium

Blogs: Best CHEAP Zwift / Bike Trainer Desk | Theragun G3 vs $140 Bivi Percussive Massager | Normatec Pulse 2.0 vs Normatec Pulse | Speed Hound vs Normatec | Air Relax vs Normatec | Q1 2018 Blood Test Results | | Why HED JET+ Is The BEST value wheelset

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 17:06

Post #48 of 65 Views: 3269

Learn to wrench your own bike. In my pre tri dork roadies days we all thought treks were for freds who knew nothing about their bikes, just that they wanted a Trek. Do you run in Nikes too?

Re: Lost Faith in Trek - Looking for new Brand [endosch2] [ In reply to ]

Oct 26, 16 17:31

Post #49 of 65 Views: 3244

To everyone that keeps telling me I need to be wrenching on my own bike - I CAN do this, I've just finally reached a point in my life where I can afford to pay someone to do this on a regular basis. I have chosen the route of supporting my local bike shops.

All too often I hear people tell me things can be found $5 cheaper online for the same item. This is generally true, but I feel it's important to support our LBS's. Good shops provide cycling awareness in the community, promote local events, and provide that much needed "ohh crap I got a flat and I'm out of spare tubes" relief.

You all have helped me realize the main problem I've had with my situation is the local shop and not Trek, but I completely disagree with the comments about needing to do all of my own work. I will continue to have shops perform my work, but will definitely not return to the Trek store in Boca Raton!

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 18:00

Post #50 of 65 Views: 3220

Wow that sucks. Add me to the list of people saying this is 99% your shop's fault. That said, I kind of think Trek should pony up for their crap dealer's mistakes (assuming it is a Trek dealer -- if not then that's another story entirely and you should go after the shop directly). Anyway, bottom line is you need a new shop because they'll screw up any bike you buy.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 18:41

Post #51 of 65 Views: 2594

crpark0 wrote:

To everyone that keeps telling me I need to be wrenching on my own bike - I CAN do this, I've just finally reached a point in my life where I can afford to pay someone to do this on a regular basis. I have chosen the route of supporting my local bike shops.

All too often I hear people tell me things can be found $5 cheaper online for the same item. This is generally true, but I feel it's important to support our LBS's. Good shops provide cycling awareness in the community, promote local events, and provide that much needed "ohh crap I got a flat and I'm out of spare tubes" relief.

You all have helped me realize the main problem I've had with my situation is the local shop and not Trek, but I completely disagree with the comments about needing to do all of my own work. I will continue to have shops perform my work, but will definitely not return to the Trek store in Boca Raton!

+1

I'm with you here. I know only the basics of bike maintenance so you're ahead of me there but I sure prefer a good LBS to work on my bike. 1) in my case, they're far better at it. 2) it saves me time 3) I want to support my LBS

I may my bikes from LBS and if I'm in the shop I try to buy something that I currently need even if I know I can find it cheaper online.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 18:48

Post #52 of 65 Views: 2585

Hey I completely understand supporting the good LBS's. But what happens when you are stranded 40 miles away from home and no one can come pick you up? What happens when you travel with your bike to a race? Do you really trust a Cervelo or specialized dealer shop to work on your highly integrated Trek?

Re: Lost Faith in Trek - Looking for new Brand [stevej] [ In reply to ]

Oct 26, 16 19:46

Post #53 of 65 Views: 2559

I agree everyone should have knowledge on how to do basic maintenance on their bike and I carry most of what I need to get myself out of crappy situations on the road. That doesn't change my mentality that I will support my LBS every chance I get (once I find one I trust). There is a difference between paying someone to do maintenance and handling emergency situations.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 20:09

Post #54 of 65 Views: 2545

Local bike shops are a complete rip off.

Most of the time they have a 20 year old rookie working on your bike.

And even when they have a 40 year old guy working on your bike, they don't know any better either.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 26, 16 20:14

Post #55 of 65 Views: 2541

How much does your bike shop charge for a Michelin Pro 4 Service Course clincher tire?

I'd guess about $63 each.

You should be able to buy them online for $32 each with a tube included, free shipping, and no sales tax.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 27, 16 4:13

Post #56 of 65 Views: 2494

crpark0 wrote:

I agree everyone should have knowledge on how to do basic maintenance on their bike and I carry most of what I need to get myself out of crappy situations on the road. That doesn't change my mentality that I will support my LBS every chance I get (once I find one I trust). There is a difference between paying someone to do maintenance and handling emergency situations.

I like to support my LBS too when prices are reasonable, etc.

But, the doing your own maintenance thing, its like others have pointed out, even at a great LBS, your bike could still be worked on by someone who doesn't have a lot of experience. That is one big reason I like to do things myself. I think many folks on here have had times when their LBS's unintentionally made big mistakes on their bikes.
Happened to me this past year, LBS 'did me a favor' by adjusting the play out of my zipp hub....they didn't realize there was supposed to be some play in it as per Zipp. Ended up doing 2 goal 70.3 races and 1 Olympic race with a rear axle that was hard to spin by hand, until I finally noticed it while packing my wheels...

These new super bikes are more complicated than ever, best person to trust is yourself IMHO. Has nothing to do with supporting your shop.

Re: Lost Faith in Trek - Looking for new Brand [stevej] [ In reply to ]

Oct 27, 16 10:20

Post #57 of 65 Views: 2398

stevej wrote:

. But what happens when you are stranded 40 miles away from home and no one can come pick you up?

Dafuq? Ever heard of Uber????

Re: Lost Faith in Trek - Looking for new Brand [SpeedConcept1] [ In reply to ]

Oct 27, 16 10:22

Post #58 of 65 Views: 2395

SpeedConcept1 wrote:

stevej wrote:

. But what happens when you are stranded 40 miles away from home and no one can come pick you up?

Dafuq? Ever heard of Uber????

Of course.... but wouldn't you want to fix your bike so you could finish your ride before resorting to uber?

Re: Lost Faith in Trek - Looking for new Brand [stevej] [ In reply to ]

Oct 27, 16 10:42

Post #59 of 65 Views: 2377

Absolutely but who doesn't go out on a 40+ miler without consumables? ie: extra tube (or 2), co2 kit, levers, patches, etc. <---- That stuff is a given. NOBODY is gonna carry a headset bearing or anything like that in fear that one might fail on the ride. The failure the OP experienced was not anything that could be fixed or even addressed during his IM race. With the money those IM crooks charge for those races I can't blame him for chancing the ride in the way it was.

The shop down there in Boca is absolutely to blame, but there is a part of me that thinks Trek as a corporation ought to come to the table and at least reach out to the OP and address the problem. At the end of the day it's not like it was an independent shop that just happens to sell Trek bikes. It was a Trek BRANDED bike shop. They should be holding those shops to higher standards and their mechanics should be required to take continuing education classes and be certified. At least that helps weed out the liberals that are just there to collect a paycheck to support their marijuana habit.

Re: Lost Faith in Trek - Looking for new Brand [jimatbeyond] [ In reply to ]

Oct 27, 16 12:01

Post #60 of 65 Views: 2318

jimatbeyond wrote:

How much does your bike shop charge for a Michelin Pro 4 Service Course clincher tire?

I'd guess about $63 each.

You should be able to buy them online for $32 each with a tube included, free shipping, and no sales tax.

Is this still operational?

Re: Lost Faith in Trek - Looking for new Brand [jimatbeyond] [ In reply to ]

Oct 27, 16 12:13

Post #61 of 65 Views: 2301

jimatbeyond wrote:

How much does your bike shop charge for a Michelin Pro 4 Service Course clincher tire?

I'd guess about $63 each.

You should be able to buy them online for $32 each with a tube included, free shipping, and no sales tax.

And I can rent a woman for an hour that looks like your mom for a mere fraction of what it cost your dad to marry her. My point being, what's your comment have to do with the price of tea in china?

Who cares what a LBS sells a tire and tube for? Don't like the price, don't buy it. That is supply and demand, AKA Economics 101. Go back to sleep.

Last edited by: SpeedConcept1: Oct 27, 16 12:30

Re: Lost Faith in Trek - Looking for new Brand [James Haycraft] [ In reply to ]

Oct 27, 16 12:23

Post #62 of 65 Views: 2283

Works for me.

Re: Lost Faith in Trek - Looking for new Brand [crpark0] [ In reply to ]

Oct 30, 16 5:09

Post #63 of 65 Views: 2155

crpark0 wrote:

To everyone that keeps telling me I need to be wrenching on my own bike - I CAN do this, I've just finally reached a point in my life where I can afford to pay someone to do this on a regular basis. I have chosen the route of supporting my local bike shops.

All too often I hear people tell me things can be found $5 cheaper online for the same item. This is generally true, but I feel it's important to support our LBS's. Good shops provide cycling awareness in the community, promote local events, and provide that much needed "ohh crap I got a flat and I'm out of spare tubes" relief.

You all have helped me realize the main problem I've had with my situation is the local shop and not Trek, but I completely disagree with the comments about needing to do all of my own work. I will continue to have shops perform my work, but will definitely not return to the Trek store in Boca Raton!

I love the idea of supporting your LBS, but I struggle with the fact it takes them always a couple of days to do whatever is requested. Add to that the loss of time for bringing the bike to the store, and picking if up afterwards.

Back in the days, when I only owned one bike and was still in the single sport of cycling, it always annoyed me so much I had to miss at least 3 training days.

I decided to start wrenching on my own bike, and be back in the saddle often the same day. As a result, due to the preventive maintenance, I never had to deal with major components breaking down, apart from the normal wear and tear on items such as cassettes, brake pads, chains, etc...

Re: Lost Faith in Trek - Looking for new Brand [18Argon] [ In reply to ]

Oct 30, 16 11:34

Post #64 of 65 Views: 2053

I have this problem. The last two times I took a couple bikes to two different shops instead of fixing something myself resulted in a poorly shifting bikes and left over loose bolts I was fixing on the side of the road. I'll do my own, thank you very much. I just don't trust the shops around me. The shifting was terrible on my roadie to the point I couldn't get up to the big ring. How do you mess that up?

Re: Lost Faith in Trek - Looking for new Brand [iamuwere] [ In reply to ]

Nov 1, 16 15:38

Post #65 of 65 Views: 1938

Now when something goes wrong, I only have myself to blame...

Our Partners

transition-DOT-area-AT-slowtwitch-DOT-com

Advertise with us

©1999-2024 Slowtwitch, Inc., and Slowtwitch.com
Reproduction of material from any Slowtwitch.com page
without written permission is strictly prohibited.