I was just about to post the same thing. This is very big of them.

Another WTC fan here.

But... but... worrying about profits means companies can never do anything positive for the consumer!

Most impressive.

I have to say, that between this and the rescinding of the IM Access program, it really does seem like they're trying to make it right. Number one rule of customer service: treat them like gold.

Nice call, WTC.

---

----------------------------------
Editor-in-Chief, Slowtwitch.com | Twitter

THOSE EVIL WTC BASTARDS!!! errr...wait a minute...

I guess that is one way to take an event from a promoter.

---

---

"your horse is too high" - tigerchik

Very impressed. Miami by all accounts was a CF, but I never expected them to do this. Free entry into a 70.3 event in 2011. Wow!

---

Founder of THE TRIATHLON COLLECTIVE (Closed Facebook Group). A SBR discussion group without the white noise/trolling!

Now that is customer service.

It is impressive.

---

Tom Demerly
The Tri Shop.com

Agreed. Quite an impressive and swift response.

Im glad to see they are making decisions like that. Hopefully this is string of them making good decisions, and isnt just them recognizing they had us pissed off once this week.

---

-------------------------------------
You don't have to like what I say but you should respect my right to say them and I'll do the same to you.

Great response by WTC. It makes perfect business sense of course, so its not like they did it out of love:). Gives them a 2nd chance at a bunch of consumers who were pissed off enough to never do a WTC event again.

Agreed, instead of impressive, read my response as brilliant.

---

-Of course it's 'effing hard, it's IRONMAN!
Team ZOOT
ZOOT, QR, Garmin, HED Wheels, Zealios, FormSwim, Precision Hydration, Rudy Project

Said it before and will say it again...if they sold stock, I would buy it. Kind of like Starbucks or McDs. You may not like the food, but you gotta give them props for knowing how money gets printed.

Agreed.

I've met a lot of the folks at WTC--they are good people. All of them trying to do a good job in their job. In many cases they have an absolute passion for the sport as well--much more so than the people in all of the fine companies I have worked with over the years.

I think having a strong entity driving the sport of triathlon is a real plus. I'm comfortable with the WTC being that (or one of) entity.

They'll make mistakes--like all of us. I really respect this response to what sounded like a less than ideal race in Miami. I pity those who find fault in their response. Life is short--this is a good thing--give them their due.

Bravo WTC!!!!

---

Randy Christofferson(http://www.rcmioga.blogspot.com

Insert Doubt. Erase Hope. Crush Dreams.

I agree Bryan. Without a doubt, some people will still be unhappy with WTC no matter what they do. This move is just as much aimed at people who didn't race Miami 70.3, but were losing faith in WTC.

It's a smart business move (likely). But again there will still be people hating on WTC. Interesting stuff!

---

Founder of THE TRIATHLON COLLECTIVE (Closed Facebook Group). A SBR discussion group without the white noise/trolling!

For those of us in the cold tundra of the north....WHAT HAPPENED?

Kudos! No excuses, they acknowledge, apologized and have taken corrective action. Great to hear!

If I was ROHTO I would have been leaning on WTC pretty hard.

Odds increase when the consumer remains vigilant =)

---

---

Kat Hunter reports on the San Dimas Stage Race from inside the GC winning team
Aeroweenie.com -Compendium of Aero Data and Knowledge
Freelance sports & outdoors writer Kathryn Hunter

Bad press has a tendency to humble people

Didn't WTC initially refer all complaints to the RD of Miami 70.3?

---

----------------------------------
"Go yell at an M&M"

Probably won't cost them much money. I doubt the vast majority of people will even plan to do another HIM next year. Granted, I have no statistics on this, but I'd be willing to bet the majority are one or few-timers.

Anyone have stats on repeat HIM and IM distance athletes?

---

-----------------------------------------------------------------
SOLD - 2009 Trek TTX 9.9 For Sale - S/54

SOLD - SRAM Red Crank 165mm 53/39

Kudos to WTC. That is excellent customer service!

Gotta give them credit on this one... bravo.