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rave: finis swimp3 replaced my out-of-warranty unit!
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happy to report that other than de soto sports, there is another great triathlon-related company that backs up a superior product with examplary customer service!

even though i lost my receipt and my unit blew up after the warranty, finis sent a brand-new swimp3, no questions asked within one week.

thank you, finis!

i can now swim without brain-numbing silence...

cyclisto
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Re: rave: finis swimp3 replaced my out-of-warranty unit! [cyclisto] [ In reply to ]
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so they are worth the money then?

ishi no ue ni san nen | Perseverance will win in the end. | Blog | @nebmot | Strava | Instagram |
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Re: rave: finis swimp3 replaced my out-of-warranty unit! [nebmot] [ In reply to ]
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yes. i wouldn't swim longer than 10 minutes without one.
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Re: rave: finis swimp3 replaced my out-of-warranty unit! [cyclisto] [ In reply to ]
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they are worth every penny.

Grant

Grant
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Proudly sponsored by Desoto Sports
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Re: rave: finis swimp3 replaced my out-of-warranty unit! [cyclisto] [ In reply to ]
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Isn't that a pleasant surprise? Freestyle Audio did the exact same thing for me with my waterproof mp3 player. Past the one-year warranty date, and I had a new unit in my hands in a couple of days. Not the sturdiest product I guess, but worth the $150 I paid for it so far.
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Re: rave: finis swimp3 replaced my out-of-warranty unit! [cyclisto] [ In reply to ]
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they, or swimoutlet.com, are doing the same for my finis lap counter, which arrived brand new but dies within 90 seconds of being in water (and then recovers). not sure who to thank for the replacement.
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