I've been trying for a couple of days to think of a good way to say what I've experienced but haven't been able to come up with the words to match what I really think so please pardon me if this seems a bit rambling.

I went out of a ride in my new tri shorts purchased directly from De Soto and it was the best ride I had ever done. The shorts fit perfectly, stayed where they should and covered what they were supposed to. My back side was as comfortable as it had ever been even though the ride was nearly double of what I had been doing. After I got back I tossed them in the magic basket anxious to have them back (my magic basket cleans my clothes, folds them, and puts them in my drawer after a variable amount of time). The laundry fairy that manages the magic basket calls me at work to deliver the bad news the next day, I have a cut in my shorts. The seams were fine, it was a cut in the actual fabric so it was almost surely something I had done in transit from the bike to the washing machine. I order another pair immediately to get them enroute before my first Tri of the year and then drop an email to De Soto asking if there was anything we can do to fix them.

Now, keep in mind this is the age of businesses running customer support like it's a tumor and should be cut off if it wouldn't kill them (at least that's been my experience in the last decade with all other businesses). Within a couple of hours I get an email back from Emilio letting me know that they would take care of the shorts and not to worry about it. The PRESIDENT of the company is actually responding to my customer service question!

De Soto has not only earned my first choice spot in triathlon apparel but with their fantastic customer support they have shut the door any other companies even getting a first look. I won't even try on another company's gear.