Did you buy it with a credit card?

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Advanced Aero TopTube Storage for Road, Gravel, & Tri...ZeroSlip & Direct-mount, made in the USA.
DarkSpeedWorks.com.....Reviews.....Insta.....Facebook
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No. Debit card

I suggest starting with the warranty and seeing what terms are covered there. I'm not a lawyer, but if they advertised as it working with Strava and it did when you bought it, then it would come down to warranty coverage. I'm assuming they give themselves the option to discontinue support for third-party integrations. The bluetooth seems like more of a straight forward warranty issue assuming the coverage includes it. This one may be worth paying an attorney a few hundred bucks to write a lawyer letter to them. Beyond that, it will be up to you to see if the expense of litigation is worth it. If it's a popular machine and this is a common issue (meaning there are more than a few people with the same bluetooth issue), you may be able to go the class action route.

Don't know where you are, but here in Ontario, a similar dispute would cost you a lot more in legal fees than $1,000. There is a small claims court for situations like this, maybe there is something similar in your area? Here it is easy to file stuff yourself, but apparently it takes years for the case to go through.

Lawyer here. Not worth a lawyer over $1000. You should contact manufacturer, wholesaler, and/or retailer. Try the Better Business Bureau or other possibilities including Attorney General consumer complaints department. Be professionally persistent and stay after it. Debit cards provide little/no protection. Class actions would be if 100,000 are similarly situated. Small claims court is a possibility and might get their attention - that is sort of like the "peoples court" and usually has to be done in the county where the defendant is located. There is usually an automatic right to an appeal which could get you in over your head quite quickly. I think that exhausts everything currently listed in this thread.

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David
* Ironman for Life! (Blog) * IM Everyday Hero Video * Daggett Shuler Law *
Disclaimer: I have personal and professional relationships with many athletes, vendors, and organizations in the triathlon world.

Happy Bday sir :)

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E-DUB
Chief Janitor @Slowtwitch
Life is short. Dont be mad all the time.

You are too kind. Thank you. Amazing that I am still rolling along…

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David
* Ironman for Life! (Blog) * IM Everyday Hero Video * Daggett Shuler Law *
Disclaimer: I have personal and professional relationships with many athletes, vendors, and organizations in the triathlon world.

We are grateful that you are :)

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E-DUB
Chief Janitor @Slowtwitch
Life is short. Dont be mad all the time.

What country?
Saul Goodman could assist you in the states but if you’re elsewhere make a complaint to fair trading or some ombudsman body - works every time
Not worth paying for lawyers fees over this (imo)

Retired lawyer here. As others have said not worth it. Only thing I haven’t seen mentioned it to start blasting their social media accounts. Sometimes that gets their attention.

Sac that mill and eat it. That's what you should do.

https://us.zwift.com/...riant=42524432695552

In the UK we have small claims court where differences like this can be resolved easily, cheaply and quickly. Having said that they are not always the best and don't always rule in your favour. Nevertheless you should have something similar in the US? A quick trawl on Wiki reveals there is something?

https://en.wikipedia.org/wiki/Small_claims_court

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He who understands the WHY, will understand the HOW.