When you contacted Flo, what did they Recommend?

Flo is probably requiring Equinox carbon brake pads for the warranty to be in effect.

And how would Flo know if you used a different brake pad if you didn't tell them?

They tell you to use their brake pads so they can sell you their brake pads.

They tell you to use their brake pads so they can sell you their brake pads.

"Tie-In Sales" Provisions
Generally, tie-in sales provisions aren’t allowed. That’s a provision that requires a consumer to buy an item or service from a particular company to keep their warranty coverage. Here is an example of prohibited tie-in sales provisions.

To keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty.

However, a warrantor can require a consumer to use select items or service if they’re provided free of charge under the warranty.

On those $10 per pair brake pads, they are making $8 profit and probably a little more profit on the shipping charge.

Are there alternatives where you can buy quality brake pads for carbon rims for say $5 a pair shipped free?

I mean...God forbid a company try to turn a profit on a product they sell. The fucking nerve of them.

I have the Equinox carbon brake pads in stock and can sell them for $5 per pair with free shipping.

Flo is probably requiring Equinox carbon brake pads for the warranty to be in effect.


And how would Flo know if you used a different brake pad if you didn't tell them?


They tell you to use their brake pads so they can sell you their brake pads.

I'm needing to replace my FLO brake pads for my FLO-45 wheels before an upcoming event. The warranty is void if you don't use their own brake pads, but I'm noticing on their website only Campy style is available. Am I looking at it incorrectly, or are they out of Shimano style pads?

It's unfortunate if they're out completely because I'm then forced to either not ride (current pads are very low) or use another brand's pads which void my wheel warranty.

http://www.flocycling.com/store/index.php?route=product/product&product_id=181




Does anyone else carry FLO brake pads?
If they are completely out of stock AND nobody else carries them, this is a reason to buy a different brand's wheels. Mavic and Zipp pads are available everywhere and there's no risk of not being able to get them (or void your warranty).

Thanks,
CBR

Flo is probably requiring Equinox carbon brake pads for the warranty to be in effect.

And how would Flo know if you used a different brake pad if you didn't tell them?

Using the wrong pads and then lying about it is a good solution?

When you are out of the proper brake pads, the practical solution is to use a similar brake pad and keep your mouth shut.

Are your rims made by Gigantex?

(I am sure that you know that I can verify your answer.)

I've provided an alternative approved solution to the customer, and if it's a rush scenario I can pull some strings and get the customer what they need in a hurry. The practical solution is talking to the brand and solving the issue... which the customer did.