Hi
Just wondering if my experience is normal. i placed an order with roka 10 days ago, got a confirmation saying "Please allow 4-6 days for your order to ship". i emailed roka to check on the delay and was simply told i would be notified when it shipped - no acknowledgement even that it was delayed. i don't even so much have an issue with it being delayed, just the lack of communication.
are roka normally quick and helpful?
they seem to outsource international shipping to an outfit called borderfree so may not have any visibilty or control
Just wondering if my experience is normal. i placed an order with roka 10 days ago, got a confirmation saying "Please allow 4-6 days for your order to ship". i emailed roka to check on the delay and was simply told i would be notified when it shipped - no acknowledgement even that it was delayed. i don't even so much have an issue with it being delayed, just the lack of communication.
are roka normally quick and helpful?
they seem to outsource international shipping to an outfit called borderfree so may not have any visibilty or control